Service Desk Specialist

Overview

How will this role have an impact?

This position is responsible for providing technical and operational support to our client’s Clinician Network (Providers) and their employee groups. Our clinician network includes healthcare professionals (Nurse Practitioners, Doctors, etc) who provide home healthcare services. Providers leverage our mobile application to host medical screenings, assign and regulate medications, and schedule and capture patient information during appointments. You will be the First Point of Contact for our external providers and our internal employees.

This role requires a customer-first mindset when interacting with all end users.

This role will report to Service Desk Supervisor.

What will you do?

• Day to day technical and application support for external clinician network and internal employees
• Customer engagement via ticketing system, inbound and outbound, and email channels
• Resolve Apple iPad, iOS, and application support for Clinicians.
• Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal employees
• Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webcams)
• Escalate and manage tickets transferred to other departments
• Keep customers/end users and ticket documentation up to date
• Collaborate on ad hoc projects
• Ability to work occasional overtime, weekend, and holidays

We are looking for someone with:

• High School Diploma or equivalent.
• 3 to 5 years of successful work with Service Desk or HelpDesk Support
• ‘Customer First’ Mindset and Collaborative
• Experience supporting Apple iOS and iPad hardware, Window 10/11 and hardware
• Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One)
• Proven analytical and problem-solving abilities
• Experience with Help Desk ticketing systems
• Strong customer service skills (Written and verbal)

The target hiring compensation range for this role is $21.04 to $23.38 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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