Consumer Beauty Advisor

Overview

The Beauty Advisor will support the Hair Care/Color and Skin/Cosmetic categories by responding to consumer contacts via multiple channels (phone, rating & reviews, live chat, emails and social media). The Beauty Advisor is a frontline engagement that the consumer will have with L’Oreal USA’s iconic brands. Advisor will provide expert knowledge to consumers,salons, and other sources contacting us for information or seeking assistance in the use our products.  Will utilize opportunities to build sustainable relationships and consumer loyalty.  Offers insights to the brands for continuous product and service improvement.  

Key Job Accountabilities: 
General: 
 Displays a professional company image through voice and online interactions 
 Engages with consumers on various digital channels, inclusive of social media
 Meets established quality standards in all contacts across all channels 
 Ensures optimal service levels maximizing resources  
 Recognizes and recommends new ways to influence consumers in their purchase decision 
 Performance meets expectations of key metrics  
 Adheres to assigned schedule, which is subject to change and may include evening and/or Saturday hours. 
 Offers schedule flexibility to support the needs of the business 
 Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer  
 Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction. 
 Supports the voice of the consumer by collecting insights as requested by the brands, CMI, digital and e-commerce 
 
Product Expertise: 

 Has expert product knowledge within the Métier 
 Assists consumers in finding appropriate products 
 Educates consumers in the use of our products 
 Identifies cross-selling opportunities/ introduces consumers to new products and services and or places order on the consumer’s behalf 
 Builds relationships with each consumer who contacts our brands 
 Recognizes, document all consumer interactions and alerts management of trends. 
 Can communicate contents of consumer conversations accurately to support consumer insights 
 Participates in focus groups or discussions with stakeholders 
 Resolves issues fairly, balancing the needs of the consumers with those of the organization 
 Documents product issues in a way that the information can be used for product improvement or development 
 Accurately enters required information in the CRM and surveys to ensure data integrity 
 
Job Qualifications
• Bachelor’s Degree
• Previous Customer Service experience desired
• Provide social content and engagement recommendations based on consumer feedback and trends
• Stay up to date on new social media platforms, tools and best practices
• Live in the social ecosystem, stay on top of emerging trends in the landscape
• Able to work in a fast-paced, dynamic environment, both independently and as part of a cross- functional team
• Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness,
and responsiveness; willingness to work outside standard hours which includes weekends
• Report back to internal team to funnel insights into product / experience / content creation
strategy
• High level of organization, attention to detail and positive attitude
• Interest in beauty, fashion and/or lifestyle brands
• Exceptional writing skills
• Excellent problem-solving ability
• Proficient in Microsoft applications including PowerPoint, Word and Excel.

The target hiring compensation range for this role is $21.59-23.99 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. 

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.