Content Strategist/Content Designer/UX Writer

Overview

Aquent has an EXCITING opportunity for a Content Designer/UX Writer in Austin, TX!

This is a hybrid position.  We will only consider candidates who live in the immediate Austin, TX area and can work on-site 3 days/week.  Relocation is not allowed for this role at this time.

In addition, to be considred for this role, you must:

• Be authorized to work in the United States and not require sponsorship of any kind during the assignment. No C2C is allowed.
• Be able to showcase your work through case studies and/or a portfolio.  Case studies and portfolio samples should be narrative in nature with a focus on how you solve problems.

As a Senior Content Designer, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform our client’s industry together.

Your Opportunity:

Our client is seeking an experienced, collaborative, and adaptable Content Strategist/Content Designer/UX Writer who is passionate about understanding user needs and pain points to join our client’s Experience Design (XD) team. The XD Team crafts effortless mobile, web, and desktop experiences that are grounded in empathy and informed by insights and thoughtful planning.  They are a multi-disciplinary group of professionals with expertise in design, content strategy, and research. They collaborate across the enterprise to build exceptional digital experiences for millions of clients who are passionate about the tools and experiences our client provides.  Our client creates experiences that inspire trust, simplify the complex, demystify investing, and empower our users to truly own their tomorrow.

Job Responsibilities:

Content strategy and execution:

• Apply content strategy principles (planning, creation, governance) to projects to create quality experiences.
• Architect user experiences with designers and product partners to provide a foundation for alignment, prototyping, visual design and content design.
• Produce high-quality UX content, quickly integrate feedback, identify and solve content design problems, and meet business and user needs.
• Align content to business requirements and user needs to support core strategy.
• Inform all content decisions based on data, research, and careful planning.
• Adhere to content standards and guidelines.
• Write content according to UX writing standards, align/edit existing or placeholder content to standards.
• Lead content reviews and influence stakeholders through articulation of content design decisions with clear rationale. Oversee content direction and take part in and/or lead peer reviews.

Experience consulting:

• Create solutions together with a cross-functional Agile team, considering how digital, physical, and service channels work together.
• Use problem-definition techniques and data to drive project requirements.
• Facilitate ideation efforts with a focus on the problem to solve, creating a conversation of “how might we”.
• Lead reviews and drive decisions, recognizing that great products are achieved iteratively, within scope and budget, emphasizing progress over perfection.
• Raise potential roadblocks to team or project leads and collaboratively identify how to remove blockers.
• Maintain the high standards set by the group, including channel standards, content standards, and our client’s design system.

Team leadership:

• Lead content direction and decisions in projects across XD disciplines to create seamless experiences.
• Work with teams to estimate project completion based on task completion and resource availability.
• Foresee potential roadblocks and raise to project leads.

Teamwork, collaboration, and engagement:

• Be passionately solutions-focused and optimistic about team, our mission and the needs of our partners and users.
• Partner across disciplines and functions.
• Build relationships by creating trust with partners through setting expectations on process and deliverables.
• Actively seek and use ideas and feedback to strategically guide delivery.
• Make others feel comfortable by conveying interest in their feedback/viewpoint, anticipating reactions and responding attentively to their ideas and concerns.
• Raise your hand to help others and proactively take time to work with teammates to support/guide activities and craft.

Education, Experience, and Skill Requirements:

• 10+ years of content design focused on digital products or equivalent
• An online portfolio showing content process and design thinking
• Experience with all aspects of a user-centered design process, including user research, developing user flows, creating wireframes, writing for accessibility, and creating content specifications
• Experience working in a collaborative, multi-disciplinary team within an iterative process and an Agile development methodology
• Strong self-management skills, comfortable with substantial responsibility, working directly with our client partners, and capable of managing your project schedules
• Proficiency in design tools like Figma, FigJam, and Writer is a plus.
• Experience running design sessions with cross-functional teams
• Effective relationship building, ability to partner cross-functionally, cross-enterprise and work effectively with various levels of the organization as well as various personality types
• Comfort in a project-oriented work environment, with a positive attitude and solid work ethic

The target hiring compensation range for this role is $82.49 to $91.66 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.