IT Project Manager

Overview

Project Managers are responsible for establishing and leading enterprise-wide, cross functional strategic initiatives. They lead a variety of different types of projects including launching new products and services, large-scale application development, systems integration, operational efficiency improvements, process reengineering, and infrastructure upgrades and deployments. We are currently transitioning to a scaled agile model, therefore this role will need both traditional project management, as well as scaled agile methodology experience.

Responsibilities:

• Accountable for defining, planning, orchestrating, and delivering multiple strategic initiatives including business, operational, and information technology deliverables
• Ensures end results are of the highest caliber with a clearly articulated scope and quantifiable business benefit
• Directs large-scale, complex projects often involving multiple internal and external constituents and partners
• Directly manages all aspects of the project life cycle and oversees all phases of a project
• Rigorously manages scope to ensure commitments are achieved within agreed upon time, cost, and quality parameters
• Validates financial forecasts and cost assumptions and provides on-going reconciliation of resources and other related project expenditures
• Works with resource managers to ensure that resource capacity planning is accurately forecasted
• Defines and tracks project milestones while developing, maintaining, and reporting on an overall integrated delivery plan
• Handles risks and issues management for the project-level risks and interdependencies
• Partners with Product Owners and Scrum Masters to track Agile development milestones and support Agile practices as needed
• Manages team relationships to ensure effective delivery
• Facilitates problem-solving and resolves stakeholder conflict
• Teaches, coaches, and mentors team members to remove roadblocks and drive project execution

What you are good at:

• Proven ability to build a strong partnership and trust with stakeholders
• Ability to navigate a highly matrixed organization effectively and succeed within a highly collaborative culture
• Ability to communicate at all levels, including officers, with clarity and precision both written and verbally
• Demonstrated sound business and technical acumen
• Focused and versatile team player who is comfortable under pressure
• Understanding of cross-functional dependencies and how they impact project execution
• Expertise with financial data and the technology, tools, and processes that support work and projects/programs
• Expert understanding of various software development methodologies including Agile/Scrum, SAFe
• Excellent problem-solving and critical-thinking skills
• Ability to execute with limited information and ambiguity
• Strong attention to detail

What you have (required qualifications):

• 8+ years of project management experience, managing multiple large, complex, and cross functional projects with emphasis on systems and technical environments
• 8+ years of experience with project management tools and artifacts, including MS Project, Jira, Confluence, SharePoint, project budgets, change requests, status reports, etc.
• Experience managing a concurrent portfolio of work greater than $3M
• Experience preparing/presenting information for and engaging with officer-level audiences
• Proven experience to execute with limited information and ambiguity
• Demonstrated ability to mobilize and motivate teams, set direction and approach, resolve conflict, deliver tough messages with grace
• Proven experience with various software development methodologies including Agile/Scrum
• Proven ability to build relationships quickly and earn the trust of sponsors and key stakeholders, being seen as a strategic partner
• Deep experience working with product development and technology partners
• Proven track record of applying an elevated level of detail to project management and communications
• BA/BS degree or equivalent experience

Preferred Skills:

• Scaled agile methodology experience, strongly preferred
• Contact center technology experience (phone/IVR, chat, SMS)
• Background/experience in financial services industry
• PMP or PMI-ACP certification

The target hiring compensation range for this role is $71 to $79 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.