Workplace Solutions Manager

Overview

Summary of the Role: 
The Workplace Solutions Manager leads the sales process and focuses on creating revenue and profit through thebsale of office furniture and ancillary products and services. The role combines the various skills of businessbdevelopment, design, and account management to lead the art and science of the client’s proven, consistent and repeatablebsales process. This position requires expert-level product knowledge, interior design best practices and a desire tobexecute sales while demonstrating the client’s core values and tenets, business model, differentiators and keys to success. The WSM role combines client’s proven business processes, industry-leading office interior best practices and impactful technology to execute office interior projects from concept to completion.

Role Responsibilities:

Business Development / Marketing / Engagement –

• Perform lead generation activities including in-person and virtual presentations, digital marketing campaigns, and cold calling
• Collaborate with BD/Marketing / Engagement leadership to develop and enhance the personal. brand by executing successful Engagement activities.
• Master and consistently utilize established Marketing Messages throughout the process
• Develop end users, POIs and industry relationships with network partners by attending in-person events.
• Leverage personal and professional networks to build and main pipeline

Closing Sales / Account Management / Customer Service –

• Execute and lead the sales process from lead creation to sales closure creating revenue and profit
• Meet and exceed monthly, quarterly and annual revenue goals
• Actively participate in client retention activities to maintain long-term relationships and repeat business opportunities.
• Effectively research prospective organizations to understand their key goals and challenges to provide a consultative approach to finding solutions for their project needs
• Provide unparalleled customer service

Design / Space Planning / Product Knowledge –

• Collaborate daily with the Design team on the creation of The Package provided to prospective buyers
• Understand and lead discussions with clients regarding space planning best practices, product specification and pricing
• Maintain and continuously increase deep product knowledge of RF primary vendor partners to provide product recommendations and selections to clients
• Utilize company order processing systems and quote creation processes to ensure all proposals are submitted in a timely basis
• Stay ahead of industry trends, new products and their potential uses and impact

PMO / Project Administration / Field Supervision –

• Collaborate with PMO team to ensure proper handoff of all project information post-sale and ensure overall project effectiveness
• Collaborate with Field Supervisors and represent the company onsite during project installations to troubleshoot and solve challenges
• Participate in team meetings and training to further develop industry and organizational expertise

Professional Development –

• Train with sales leadership to master the Sales Process, WIN Strategy and components of a successful deal
• Learn all aspects of Netsuite pipeline management protocols and expectations and execute on
• Clean Data monthly
• Participate in self-directed development activities including outside training programs, vendor educational opportunities and reading book