Account Manager

Overview

Become a vital link between a global retail giant and its creative production teams, ensuring seamless communication and top-tier service. As an Account Manager, you’ll cultivate strong relationships, troubleshoot issues, and champion the needs of both internal and external stakeholders. Your expertise will ensure smooth project execution and drive client satisfaction.

Ready to make a real impact? As an Account Manager, you’ll be the central point of contact, fostering strong relationships between internal creative teams and business stakeholders at a leading global retailer. You’ll be the go-to person for issue resolution, ensuring projects run smoothly and everyone feels heard. Your proactive communication and keen understanding of both business and creative needs will be essential to delivering exceptional results.

Responsibilities:

• Serve as the primary point of contact for assigned teams and projects, managing communication and expectations.
• Build and maintain strong relationships with key business decision-makers.
• Proactively address and resolve issues and conflicts, escalating to management as needed.
• Manage requests for services outside of established production routines.
• Maintain consistent communication throughout all project phases, ensuring seamless collaboration.
• Ensure project schedules are communicated, understood, and adhered to.
• Collaborate closely with project teams to stay informed of project status and potential roadblocks.
• Facilitate clear and consistent communication between business and creative teams.
• Conduct regular check-ins with stakeholders to gauge satisfaction and identify areas for improvement.
• Develop and maintain a calendar for category and home page updates based on business needs.
• Act as a liaison between stakeholders when project changes arise.
• Monitor seasonal business needs and identify opportunities for larger creative initiatives.
• Effectively communicate information, analyze needs, and resolve obstacles through appropriate channels.
• Develop and document protocols and routines for a premium client experience.
• Disseminate information about new workflows and developments.
• Onboard new team members, providing guidance on processes, introductions, and necessary documentation.
• Provide feedback to management on project staffing and resource allocation.
• Ensure quality standards are met for all processes and procedures.
• Collaborate with Creative Directors to audit deliverables and ensure they meet or exceed expectations.
• Review key deliverables outside of normal production, such as strategic briefs, style guides, and test imagery.
• Identify opportunities for growth and new business within existing client relationships.
• Maintain a deep understanding of creative capabilities and effectively communicate service offerings.

Must-Have Qualifications:

• Minimum of 2 years in account management or client services in a creative production environment or media agency.
• Proficiency in Excel, Word, PowerPoint, and Outlook on Mac or PC.
• Demonstrated leadership skills, excellent communication, and interpersonal skills.
• Strong initiative, self-motivation, and assertiveness.
• High level of ethics and integrity.
• Exceptional organizational skills and attention to detail.
• Ability to effectively manage multiple tasks and priorities.

Nice-to-Have Qualifications:

• Proven ability to develop and grow strong internal and external relationships.
• Forward-thinking and innovative approach to problem-solving.
• 2+ years of experience growing business relationships, managing relationships with a value of at least $1M.
• Exceptional written and verbal communication skills.
• Demonstrated ability to assist in building and implementing long-term strategic creative plans.
• Excellent client service and presentation skills.
• High level of energy and commitment, with the ability to thrive in a fast-paced, changing environment.
• Ability to educate business and creative teams on best practices.
• Understanding of production workflows.
• Willingness to travel as needed.

The target hiring compensation range for this role is $49.89 to $55.44 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

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About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.