Technical Support

Overview

Step into a dynamic Desktop Support role within a leading financial services firm, partnering with Aquent Talent. This entry-level position offers an exciting opportunity to make a direct impact on user productivity by troubleshooting technical issues and fulfilling service requests. Be a part of a large, fast-paced service center environment, collaborating with a skilled team to deliver exceptional technical support.
As a Desktop Support Technician, you will be essential to ensuring smooth technological operations for over 6,000 users. You’ll dive into hands-on technical support, troubleshooting hardware and software issues, and managing equipment deployments. Your expertise will empower employees to seamlessly navigate their daily tasks, contributing to the overall efficiency of the organization.
What You’ll Do:

• Provide real-time technical support and resolve technology problems for internal customers.
• Fulfill service requests, including moves, adds, and changes to computer systems.
• Administer Windows 10, Windows 11, and Mac OS X desktops and laptops.
• Install, troubleshoot, and provide support for desktops, laptops, monitors, and printers.
• Offer phone support and remote assistance as needed.
• Deploy and reclaim computer equipment, maintaining an accurate asset management database.
• Document work using designated tools.
• Deliver exceptional customer support to internal employees.

Must-Haves:

• Bachelor’s degree in a technology-related field or 1-3 years of recent experience in an enterprise-wide internal Service Center environment.
• Working knowledge of PC technical support for Windows 10, Windows 11, and Mac OS X.
• Strong written and verbal communication skills.

The target hiring compensation range for this role is $16.85 to $18.73 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.