Ecommerce Experience Strategist

Overview

As part of the Digital Experience & Expansion team, you will help create and optimize innovative e-commerce strategies and initiatives. You will specifically focus on growing our budding gifting business globally, helping ideate and expand seamless best-in-class experiences that surprise and delight both gifters and recipients at scale. 

Responsibilities 

As a gifting strategist for Retail Online you will: 

• Represent a business and customer experience point of view on a variety of capital projects, defining our strategy for new gifting features 
• Act as primary digital experience liaison with core cross-functional partners, including Product, Marcom, Merchandising, and others, providing actionable feedback and supporting the efficient delivery of all gifting projects 
• Analyze and compile gifting trends and insights from quantitative and qualitative inputs, crafting coherent narratives for executive audiences 
• Conduct external industry benchmarking research, identifying relevant inspiration and opportunities to stitch back 
• Help create and present strategic briefs and presentations to document business priorities, opportunities, and performance 
• Regularly measure and report on program performance plus create financial business cases 
• Build out our longer-term gifting vision and strategy, developing innovative concepts 

Attributes 

• Problem solver mindset amidst ambiguity – able to flexibly adapt and make quick, pragmatic decisions based on limited info 
• Proactive bias for action and being resourceful 
• Team player able to build collaborative relationships with cross functional and global partners 
• Curious outlook with a learner’s and data-driven mindset 
• Demonstrates our client’s values of inclusion and diversity regularly, helping create an environment that respects differences 

Desired Skills  

• 3+ years of experience working in a strategy or customer experience function 
• Experience in, deep knowledge of, and passion for the global retail or e-commerce B2C industry 
• Ability to simultaneously operate both strategically and tactically, proactively sweating the details, while not losing sight of the big picture and customer centricity 
• Demonstrated analytical/reporting skills and a knack for uncovering root causes and simplifying complexity in order to synthesize clear insights and make data-driven decisions
• Hands on experience with a variety of business analytics tools such as Adobe Analytics, Tableau, and advanced Excel preferred 
• Exceptional verbal and written communication, storytelling, and presentation skills, including proficiency in Keynote, PowerPoint, or equivalent, and presenting to various levels of leadership 

The target hiring compensation range for this role is $53.39 to $59.33 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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