Customer Navigator

Overview

Make a real difference in the lives of patients and their families as a Customer Navigator with a leading healthcare provider! Partnering with Aquent, you’ll be at the forefront of patient experience, providing compassionate support and guidance. You will be the friendly face and helpful voice ensuring patients have a smooth and positive experience navigating the healthcare system.

As a Customer Navigator, you will be an integral part of the patient care team. You’ll be the go-to person for patients and their families, providing a seamless and supportive experience. This role offers a unique opportunity to blend your customer service expertise with a passion for healthcare, making a tangible difference in people’s lives.

What You’ll Do:

• Provide exceptional customer service to patients and their families, both on-site and over the phone.
• Greet and assist patients, families, and visitors, helping them navigate the hospital and clinics.
• Offer support with appointment scheduling, wayfinding, and access to various services.
• Respond to patient inquiries and concerns with empathy and professionalism.
• Provide clear and concise instructions, ensuring patients understand procedures and next steps.
• Act as a liaison between patients and other departments, facilitating communication and problem-solving.
• Offer emotional support and practical assistance to patients and families during challenging times.
• Collaborate with colleagues to ensure a positive and efficient patient experience.
• Maintain confidentiality and sensitivity in all patient interactions.
• Assist with transportation and provide information on local resources as needed.

Must-Have Qualifications:

• High school diploma or GED equivalent.
• 1+ years’ experience working in a healthcare setting (hospital, medical/dental office, nursing facilities, etc.) OR completion of a navigation certification program OR 2+ years’ experience in customer service within a non-healthcare industry (hospitality, public relations, banking, concierge services, etc.).
• Basic PC skills (Windows, Excel, and Word).
• Excellent communication, customer service, and interpersonal skills.
• Cross-cultural competency.

Nice-to-Have Qualifications:

• Working knowledge of EPIC or other patient databases.
• Familiarity with healthcare systems, conflict resolution, professional boundaries, and linking patients to diagnostic and follow-up tests/treatment.
• Strong medical terminology knowledge.

The target hiring compensation range for this role is $22.67 to $25.19 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.