Learning & Development Operations Coordinator

Overview

Responsibilities:

• Training Support (HR & Admin):
  • Training Logistics Management: Manage all logistical aspects of training programs (on-site and off-site across North America), including participant coordination, materials, room bookings, catering (including dietary accommodations), and vendor registration.
  • Communication and Scheduling: Handle training invitations, calendar updates (Airtable and excel spreadsheet), room setup with facilities, Teams channel upkeep, and meeting notetaking for Training/HR meetings and NOE connects.
  • Reporting and Feedback: Compile and distribute feedback reports to facilitators.
  • Stakeholder Management: Act as a business partner for Network of Excellence (NOE) stakeholders and Learning Site Leads. Support the COEi Operations Team.
  • Event Coordination: Coordinate logistics for transportation and networking events, including training setup/breakdown. Order branded materials, swag, and E&O.
  • Learning Management System (LMS) Administration: Manage LMS tasks such as creating sessions, awarding credit, marking no-shows, generating enrollment links, managing rosters and training upkeep, and pulling various reports (Learning History, User ID, etc.).
  • Content Creation and Engagement: Develop objective slide decks and engaging ice breaker activities.
• Marketing & Communications:
  • Spearhead communication for all North America Operations
  • Initiate training promotions via email and announcements
  • Involvement upkeeping of the Learning Operations website
  • Create monthly articles
  • Share monthly new higher onboarding trainings promo
  • Assist with any HR related communications (Career Week, Skills Campaign, etc.)
  • Experience with Canva and Adobe Campaign Standard is preferred
• Data Analytics:
  • Provide accurate reporting for Operations learning hours and Mandatory Compliance training tracking.
  • Collaborate with Business Expertise Services and Technology (BEST) team
  • Administering data collection activities to evaluate and improve elements of the learning journey (Ex: Learning History, User Information, Job Codes, etc.)
  • Provide employee training data history for HR related sessions
  • Monthly learning hours report for both Métier and Location both Excel and PowerPoint visual
• Financial Support:
  • Record and action expenses by submitting expense reports & provide receipts to cardholders.
  • Compile all necessary information to complete chargebacks, including participant cost centers & location and the associated charges per training, and submit to Finance to be completed to ensure costs are charged back to each function’s budget rather than the Operations HR budget.
  • Create POs & confirm receipts of goods in MyMarket.

Experience:

• Bachelor’s Degree level
• Work experience in Learning / HR is preferred
• Experience in Communications/Marketing/Data Analytics a plus
• Organization – ability to prioritize and manage multiple responsibilities with attention to detail.
• Analytical and problem-solving skills, with the ability to interpret data into insights and optimizations.
• Creativity and innovation – ability to think outside the box and generate solutions.
• Excellent communication skills: ability to communicate with internal and external stakeholders
• Strong proficiency in Microsoft Suite
• Must provide their own transportation
• Must be able to lift 25 pounds and be on your feet
• Must be willing to travel to office 5 days a week to support training across NY/NJ if necessary.

The target hiring compensation range for this role is $23.34 to $25.94 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.