Investigator Support Coordinator

Overview

Aquent has an EXCITING opportunity for an Investigator Support Coordinator!

While this position is 100% remote, we will only consider canddiates who currently live in the United States and can work a daily work schedule of 10:00 AM EDT – 7:00 PM EDT and also be able work on Saturdays, as needed.

In addition to the above, in order to be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the contract/temporary assignment.  Sorry, C2C is not permitted for this position.

If you are looking for a company where you can personally advance healthcare and make a difference in peoples’ lives with your bold ideas and unique point of view, consider working for our client as an Investigator Support Coordinator.

The Investigator Support Coordinator is responsible for the communication and support of investigative sites, including managing incoming and/or outgoing telephone contact. The coordinator will also resolve accession holds as assigned by working with sites, project management, and data revision personnel. The coordinator will provide results to site staff by telephone or fax.

Job Responsibilities:

• Notifying investigator sites, sponsors, and affiliates of laboratory results, sponsor determined flags, and test cancellations as defined in the Statement of Work (SOW)
• Monitoring, tracking, and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays
• Updating the database with appropriate information and informing personnel of additional testing needs.
• Supporting sites and sponsor with project related questions via phone and email
• Effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP)
• Assisting and supporting in the implementation of global processes and procedures
• Tracking and reporting metrics as determined by management in the agreed timelines
• Documenting all service failures, resolving, and escalating to management when appropriate resolution is incomplete
• Acting as a liaison for both internal and external clients
• Communicating investigator site needs when new policies or procedures are discussed
• Instilling a culture where patient safety is top priority
• Promptly address patient safety issues and escalates as needed for resolution
• Ensuring the investigator’s needs are explored prior to implementation of new processes and procedures

Education, Experience, and Skill Requirements:

• Fluency in English + Portuguese and/or Spanish
• Customer service skills
• Self-motivated with strong verbal skills
• Attention to detail and good organizational skills
• Ability to handle multiple tasks and multiple distractions while maintaining a professional manner
• Adaptability skills
• Problem solving skills
• Being a team player with an ability to work independently
• Experience in the pharmaceutical industry is an advantage
• High school diploma with 2 years customer service experience over the phone

The target hiring compensation range for this role is $19 to $20 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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