Customer Experience & Education Specialist

Overview

We are seeking a passionate and strategic Customer Experience & Learning Content Manager to elevate the way we engage, educate, and empower our teams to deliver exceptional service across in-store and online experiences. This role will be responsible for driving customer satisfaction through insightful service training, educational content creation, and global market collaboration. The ideal candidate is a creative problem-solver with strong communication skills and a deep understanding of what makes customer experiences memorable and brand-enhancing.

Key Responsibilities:

Customer Experience Strategy

• Bring a deep understanding of both in-store and online customer behavior and what drives memorable brand interactions.

• Champion best-in-class service practices that drive customer loyalty and retention.

• Support employee upskilling efforts to enhance frontline team capabilities in creating brand-aligned experiences.

Learning Content Development

• Develop, write, and produce engaging educational materials (digital and physical) including product training, service guidelines, and digital learning modules.

• Create global education content such as videos, testimonials, and tutorials that communicate brand values and product usage.

• Translate customer experience insights and service trends into impactful learning programs for global teams.

Global Collaboration & Feedback

• Partner with global markets to gather feedback on service education rollouts.

• Collaborate cross-functionally with internal teams including marketing, communications, social, beauty tech, and digital to ensure consistency and alignment.

Performance Reporting

• Monitor and track service KPIs across markets.

• Provide actionable insights and follow-up to support continuous improvement in customer experience delivery.

Required Qualifications:

• 5+ years of experience in customer experience, ideally spanning both in-store and online environments.

• 3+ years of experience in learning content creation.

• Proven project management capabilities, with experience leading and executing cross-functional initiatives.

• Strong communication, organizational, and collaboration skills.

• Proactive, self-motivated, and able to thrive in a dynamic, evolving environment.

Preferred Qualifications:

• Retail or other customer-facing experience.

• Experience in learning development and facilitation.

• Strong writing and storytelling skills.

• A creative thinker with a natural aptitude for solving problems and generating ideas.

The target hiring compensation range for this role is $36.90 to $41.00 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.