Social Media & Advocacy Assistant Manager (Beauty)

Overview

This is a Hybrid role in El Segundo, CA. You are required to be onsite 3 days a week. 

Bring your passion for beauty and storytelling where you will be responsible for supporting brand community management, building relationships with the brand communities, aiding in content creation efforts, and supporting additional digital activities as needed. In your role, you’ll significantly impact our brand by driving organic lift and awareness of the brand and its’ iconic products.

Responsibilities include:

• Aid in brand awareness and foster brand love through management of our community communications
• Manage and monitor community inbounds across all social platforms
• Conduct positive, proactive and consistent engagement with fan queries, consumer/creator content and industry trends
• Help refine and articulate our client’s authentic voice on social media through engaging copy/captions
• Communicate with the customer service team on product orders and promotions
• Demonstrate ability to spot potential crisis and escalate consumer inbounds that need attention
• Support proactive and reactive organic relationship building with influencers and community
• Foster development of new relationships on behalf of our client
• Support ordering of product for send outs to seed and support growing community of fans!

Provide support to social media lead on additional related requests, including but not limited to:

• Engage in social listening to identify and act on trends with agile content creation
• Bring product education to life via engaging social content
• Support content capture at events and on set where applicable
• Identify, source and secure organic UGC opportunities to insert in to owned brand social content
• Collaborate and align with key partners to ensure marketing campaigns, new product launches, events and partnerships are supported on social
• Support analytics and reporting via daily, weekly, monthly and quarterly reporting
• Utilize data-driven insights to refine community management strategies, ensuring content effectiveness and continuous improvement
• Share back weekly and monthly community insights and metrics for cross-functional tracking and reporting
• Generate competitive reports and engage in competitive outreach

Requirements:

• 2+ years in social media management and community management
• Excellent verbal communication and writing skills
• Passion for storytelling
• A creative eye to curate cohesive tone of voice in community management
• Ability to work in a fast-paced environment
• Self-starter with an entrepreneurial spirit
• Enthusiastic attitude and flexibility to adapt to a rapidly changing marketplace
• Passionate about social and digital media with an eye for trends
• Strong collaborator
• Passionate about makeup and pop culture, beauty enthusiast is a plus!
• Willing to work some nights and weekends as needed
• Experience with content creation is a plus but not mandatory
• Ability to commute to our Los Angeles office 3 days a week

Platforms used:

• Creator iQ
• Cerby
• Talkwalker
• SPRINKLR
• TRAACKR
• Opera
• Resolver 

The target hiring compensation range for this role is $61.37 to $68.19 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.