Account Director

Overview

Our agency, specializing in multicultural marketing and community engagement, is looking for an Account Director to join our team. We work on brand campaigns and brand- and issue-related communication services for market segments such as health, transportation, water, construction, public policy, education, and more. We work with public agencies and private corporations to reach diverse audiences for greater cultural impact.  We’re looking for an Account Director to manage our growing client relationships. As a senior member of the service team, this individual will be responsible for providing excellent service and guiding execution for an assigned group of clients, both local and national. They will be accountable for client profitability, relationship building, team leadership, and business analysis. Our ideal candidate is a driven, charismatic, a skilled communicator, an active listener, and adaptable with a proven track record of success.  

Key Responsibilities of the Account Director:

• Develop Broad Industry Expertise
  • Become an expert in client business areas and products
• Build and Grow Client Relationships
  • Serve as point of contact for accounts
  • Gain new business from existing clients by consistently delivering excellent service, gaining client trust and loyalty, and staying informed about client business and marketing needs.
  • Understand clients’ businesses and identify areas of opportunity; coordinate SMEs and leadership to support strategy development based on client’s goals and business priorities
  • Build trust, credibility and client referrals
• Develop multi-tiered agency-client relationships and ties
• Effectively Manage Teams
  • Collaborate closely with Project Manager(s) to ensure the team provides exceptional work to clients 
  • Coordinates with leadership, account team and operations to select and procure outside purchases and freelance services needed to complete projects, such as design, illustration, photography, web programming, printing, hosting, fonts, etc.
  • Foster teamwork and a constructive work environment
  • Be an example to those around you
• Manage Financial Performance
  • Own, maintain and improve account profitability, keep a close eye on budget, including hours available for each initiative, profitability of accounts, etc.
  • Contribute to the Agency’s bottom line by ensuring SOWs are smart and effective
• Provide Strategic and Marketing Leadership
  • Create relevant, innovative strategic plans that will help drive our clients’ business
  • Work with clients to uncover business needs and objectives

Required skills and qualifications

• College degree required
• Approximately 8+ years of related industry experience is preferred
• Approximately 5+ years of in-house marketing agency experience is required
• People management experience is preferred
• Demonstrated track record of client relationship development and service
• Proven experience in engaging teams working cross-functionally within an organization. Demonstrated influential, confident, and informed presence to lead direction on account(s)

Preferred skills and qualifications

• Strong interpersonal/communication skills
• Understanding of equity practices in communications and community engagement

Compensation:

• $98,600 – $115,800 per year   
• Benchmark bonus and profit sharing bonus

Outstanding Benefits include:

• Up to 80% employer paid Medical, Dental, Vision
• 100% employer paid Life and Disability Insurance
• IRA with employer contribution
• Matching contributions to your favorite charity
• ORCA transportation pass
• Up to 15 days of Paid Time Off
• 11 Paid Holidays per year
• Up to 2 Floating Holidays per year
• Paid office closure from December 24 – December 31

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