Engagement Manager, Gaming

Overview

Engagement Manager- Gaming

This is a staff position with Aquent Studios and will oversee our studio and support our large gaming client.

Key Skills and Responsibilities:

– Resource management

– Program Management 
– Operations management
– Team Management
– Client Relationship Management
– Studio Management

The Engagement Manager will lead our Aquent Studios embedded agency solution to support a
large gaming industry client. The EM is the key client relationship manager interfacing daily with
client managers, our team, and stakeholders to ensure that our agency delivers high quality
work and customer satisfaction.

The EM will oversee and be accountable for a dedicated team(s) of producers, designers,
engineers, operations staff, copywriters, content producers, and other roles as needed to create
the various and evolving deliverables. This person will meet with clients regularly to assess the
workstreams and upcoming projects to ensure the right team members are assigned and
deadlines are met. Applicants must be able to commute daily to the client site located in the
Puget Sound region.
The EM owns accurate financial management of the engagement, performance management of
the team, including resolving HR-related issues, and the continuous improvement of processes
and efficiencies. The EM will also be the lead in transitioning, hiring, and on-boarding new
members to the team. The EM works with executive leadership to develop, maintain, review
and/or disseminate all engagement documentation including business reviews, invoices, and
contract change orders.
Skills, Knowledge and Experience required for success in this role:

Program Management:
● Successful track record in client services: understanding the client’s business with
exceptional customer focus, including internal customers.
● Advanced understanding of program management methodology including the ability to
identify and resolve issues, manage risk, develop detailed work plans and specifications,
perform resource allocations and run team meetings.
● Understanding of the gaming pipeline from ideation to release and beyond.
● Experience in marketing consulting, agency, or client-side consumer marketing
environment.
● Navigating the client’s internal structure, which will include identifying and partnering
with key stakeholders on any given project and facilitating broad communication to
eliminate obstacles.
● Ensure systems and processes are defined, reviewed, improved, and maintained
efficiently and effectively.

Project Management:
Ensure systems and processes are defined, reviewed, improved and maintained efficiently and effectively
Create and maintain all tasks and projects within project management software
Develop reporting specific to the engagement in the project management software
Use data in project management software to evaluate productivity and efficiency

Team Management and Leadership:
● Possesses Minimum 5+ years account, team, and delivery management experience with
a strong understanding of the talents and experience that make up a high-functioning
creative team, and how to allocate those resources to drive success on every
project/engagement.
● Leadership of teams, including providing guidance, coaching, mentoring, and subject
matter expertise.
● Demonstrated ability to work cross-functionally and collaborate with distributed teams
in a virtual environment and mentor all levels of team members.
● Exemplifies grace under pressure, is a natural team leader, and comfortable working
directly with clients.
Financial Management:
● Significant responsibility over team/dept financials and ensuring profitability.
● Experience with negotiating project scope and associated pricing so work delivers
optimal/targets for both our clients and our company.
● Fast, accurate, and authoritative analysis, forecasting, and decision-making.