Native Mobile UX Writer/Content Designer

Overview

Aquent has an exciting opportunity for a Native Mobile (iOS and Android) UX Writer/Content Designer!

Note:  This is a hybrid position and it will be expected that you can work on-site 3 days/week.  Our client has offices in various cities:

• Chicago, IL
• New York, NY
• Blue Bell, PA
• Richardson, TX
• Scottsdale, AZ
• Boston, MA
• Alpharetta, GA

To be considered for this role, you must:

• Live in the United States
• Be authorized to work in the United States and not require sponsorship of any kind
• Be able to showcase your work through case studies and/or portfolio

​As a Content Designer, you like being at the intersection of content and design. You understand that content that’s well designed is easy to follow and understandable. As a champion for our client’s users, you organize and present content in a meaningful way.

You will draw upon your knowledge of content, design and UX best practices, brand guidelines, accessibility standards and competitive research to simplify the user experience. You will collaborate with designers, researchers, product managers, engineering and other stakeholders with occasional direct support from your manager. You’ll love the chance to participate in or run workshops and content crits.

In this role you’ll be helping our client’s users/members understand and use their prescription drug coverage, from finding savings to filing reimbursements. To be successful, you’ll need to translate complex concepts and processes into conversational content that’s easy to understand.

You will be expected to own your feature work and solve business challenges with occasional direct support from your manager.

JOB RESPONSIBILITIES:

• Optimize content for multiple channels, devices and touch points across user journeys, meeting user needs and adhering to enterprise standards.
• Champion data science and UX research to understand user behaviors, uncover new opportunities to reach customers, and reduce friction. 
• Challenge the status quo and know when to advocate for new design patterns versus relying on old systems.
• Collaborate with designers, product managers, accessibility experts and diverse business stakeholders to inform requirements and shape positive member experiences
• Develop user stories and provide guidance on content priorities.
• Own content reviews and iterations across stakeholders from product to legal.
• Ensure proper usage of voice and tone
• Add content directly to wireframes in Figma, other design tools or publishing systems as needed (or other design tools).
• Participate in content design workshops

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor’s or master’s degree preferred in the fields of Human Computer Interaction, Information Architecture, Technical Writing, English or Journalism.  Extensive work experience, academic work or certifications in user experience fields are also welcome. 
• 5+ years’ experience in UX writing, UX design or content design
• 2+ years’ experience with Agile and lean UX/software development practices, including using product management software (Rally, Jira) 
• 2+ years’ experience with mobile app and mobile web products
• 2+ years’ experience collaborating with internal team members (experience designers, accessibility experts, product owners, engineers)
• 2+ years’ experience with UX wireframing, UX flows, and shaping content for multi-disciplinary projects with prototyping software such as Figma and Miro
• Experience in pharmacy, health care or other regulated fields (insurance, finance, etc.) 
• Knowledge of enterprise content management systems such as Adobe Experience Manager or similar 
• Portfolio should include work on mobile apps, digital products and/or services, service design or human-centered designs
• Experience with analyzing usability testing, A/B testing, analytics and other key performance metrics
• Experience in shaping content by working with cross-functional stakeholders
• Experience working in a large organization or at an enterprise level
• Experience or exposure to Web Content Accessibility Guidelines (WCAG) and writing for grade level and other regulatory constraints
• Experience working with usability testing, taxonomy, design systems, content management systems, information architects and accessibility SMEs
• Experience updating existing content to new guidelines
• Experience working on a team of content designers

The target hiring compensation range for this role is $66.88 to $71.88 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent gets access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through AquentGymnasium. 

More information on our awesome benefits: https://aquent.com/talent/talent-benefits!

Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive

Working with AQUENT provides you access to some pretty awesome perks:

• Subsidized (up to 85%!) Health, Vision and Dental Benefits, and Access to Fidelity 401(k) with Matching!
• FSA Program
• Weekly Direct Deposit
• Resume / Portfolio Review + Interview Prep. You’ll be set-up for success!
• Free Continued Learning: https://thegymnasium.com/
• Compare our benefits to other agencies, here: https://aquent.com/find-work/talent-benefits
• Who is AQUENT? www.youtube.com/watch?v=5z-n8nfytuM