Human Centered Design Strategist

Overview

Are you are fascinated and motivated by people and learning? Will you bring that energy to lead the creation of new human-centered offerings as part of our client’s New Ventures team?  If the answer is “YES!” then this might be the role for you! 

Our client is on a mission to help people protect the things that matter most, and this talent will be responsible for discovering and developing opportunities to advance that mission. You’ll help them reimagine the ways in which we reapply strengths to create a vision for future growth.  You will help manage human centered design initiatives as the lead facilitator on internal venture teams and key contact for external partners. From scoping and planning to synthesis and storytelling, you will steer teams at various stages of innovation projects: uncovering needs and insights, rapidly prototyping new concepts, identifying assumptions, and experimenting with real world offerings. With design thinking, you will guide teams in reframing their view of the status quo to unlock new potential.

• You value and seek out diverse perspectives from potential customers, teammates, and experts.
• You are a listener and synthesizer.
• You are analytical and push beyond observations of what is happening to understand why.
• You are committed to understanding the problem deeply.
• You uncover insight by close observation, digging into data, making to learn, and considering not just what people say or do but what they may be thinking or feeling.
• When faced with ambiguity you clarify hypotheses and inform direction through research and experimentation.
• You will design experiments and prototypes to develop a point of view, inform concepts, and assess commercial viability.
• You will tell powerful stories that help inspire the next iteration of user centered innovations and craft communications that resonate with end users and internal stakeholders.
• You are insightful, creative, collaborative, and curious.

Duties & Responsibilities:
• Serves as the lead for new venture building initiatives through human centered design; facilitates internal teams and manages external partners.
• Plans, conducts, and analyzes primary user research.
• Conducts secondary and competitive research and analysis when appropriate.
• Navigates ambiguity and reduces risk through rapid experimentation to inform assumptions.
• Helps to create a dynamic team environment by fostering empathy, collaboration, experimentation, agility, and vigorous inquiry, while maintaining high expectations and attention to detail.
• Oversees delivery of artifacts that include innovation platforms, user insights, concept prototypes, and investment pitches within project timelines and budgets.
• Helps to create and evolve design principals, and best practices that account for user needs and context, while reinforcing brand values.
• Performs other duties as needed to advance innovation efforts.

Minimum Qualifications:
• High School diploma or equivalent required.
• 5 years of project management experience required.

Education, Work Experience, & Knowledge
• Bachelor’s degree in a related field preferred.
• 7 years of experience advocating for users at an organizational level preferred.
• 2 years of experience managing others and/or project teams preferred.
• Experience working with Human Centered Design and/or Agile teams a plus but not required.
 

Job Specific Technical Skills & Competencies
• Outstanding communication, organization, time management and interpersonal skills.
• Familiarity with a wide range of innovation methods and tools, ability to determine or develop appropriate method for a given need.
• Experience in study design, scoping, conducting user research, and analysis.
• Proven ability to instill empathy as a core value within an team’s culture.

“The target hiring compensation range for this role is the equivalent of $52.98 to $58.87 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.
Additional benefits offered may include; medical health insurance and dental insurance, life insurance, and eligibility to participate in 401k plan with company match.”