Skip navigation

Content Editor

NYC (Hybrid - 3 days / week onsite)


Placement Type:


Salary (USD):

$35-45 / hr. + great benefits

Start Date:


Our NYC client (the world’s leading marketplace to buy and sell tickets to any live event, anywhere) is seeking an experienced Content Editor to edit customer-facing support articles, website copy, and email messaging. In this role, you’ll support our initiative to update our customer support center (articles ranging from 250-600 words) while also supporting stakeholders with ad-hoc copy edit requests. You’ll need to balance and prioritize competing projects to ensure our team can hit our weekly production goals. As our content team is a new function, you will also play a key role in evolving our editorial processes, such as editorial workflow, templates, and style guide development.

What You’ll Do (Responsibilities)

  • Edit support articles based on qualitative and quantitative customer data.
  • Provide structural and copy edits to improve tone, structure, and information included.
  • Provide ad-hoc editing support to stakeholders across the business.
  • Harness your cross- functional visibility to identify and address inconsistent user experiences.
  • Improve our editorial process, style guide, and content templates to make our work more efficient.
  • Coach writers to improve their writing abilities. Provide constructive feedback to support growth areas.
  • Advocate for the importance of quality content with internal stakeholders.
  • Train and educate stakeholders to work efficiently with our team and to self-serve when possible.


About the Team
The Global Communications team is responsible for how we communicate about the company to customers and internal stakeholders. Our job is to craft the right narratives that support our mission to become the go-to ticket destination for live events around the world. We work cross-functionally with every function of the business, including Product, Partnerships, Supply, Fulfillment, Customer Support, and Acquisition Marketing to build brand awareness and affinity.

Who You Are (Qualifications)

  • 3+ years of professional editing experience; we require a portfolio or a minimum of 3 editing or writing samples to move candidates forward in the hiring process.
  • Experience progressing multiple projects simultaneously.
  • Ability to effectively prioritize work and escalate roadblocks when necessary.
  • Highly adaptable and can thrive in a fast-paced, ever-changing environment.
  • Strong verbal and written communication skills. Confident working with stakeholders and influencing project requirements and timelines.
  • Background in technical writing or journalism, a plus.
  • Experience in marketplace or ecommerce industries, a plus.
  • HTML knowledge, a plus.
  • Passionate about the live event space and the opportunity to write content related to live event experience.

The target hiring compensation range for this role is $35-45/ hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location. This role is 40 hours / week for 3 months to start. There is potential for this assignment to extend and/or convert to full-time down the road. This role can be remote or hybrid, but to be considered for a perm position, candidates must be willing to work onsite in NYC 1-3 days / week. 


About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. 

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent GymnasiumMore information on our awesome benefits

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.


Client Description

We are the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through our national and international platforms, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300
million tickets available annually on our platform to events around the world — from sports to music, comedy to dance, festivals to theater – we offer the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action!