Technical Program Manager

Overview

Interface internally, as required, on tooling upgrades and changes or project subject matters from project initiation through delivery. Provide program/project schedules and status reports. Create the functional specification, requirements and/or scope that will be used as a tool in making decisions as to how the product, service and/or project will be implemented. Provide technical and/or analytical information to Product Managers, as required. Organize cross functional activities ensuring that the program is completed on schedule and within budget constraints. May manage/oversee project.

Working with internal teams as a program manager to support our usage excellence framework and particularly our guidance and tools that direct and support the teams. Working with engineering on tooling upgrades and changes and working with others on guidance updates on the changes we enact. Listening on calls on opportunities and gaps the business has and understanding where we can make changes.

Typical Day in the Role
A Program Manager Tech 2 in this org works as the operational hub (“Grand Central”) ensuring all workstreams stay on track. They will:
• Review existing workstreams and continue execution where the previous contractor left off.
• Coordinate with engineering teams, usage excellence teams, and cross functional partners to ensure deliverables progress.
• Interpret data from internal tools to identify risk, clarify insights, and ensure the right narrative is presented to leadership.
• Prepare executive level PowerPoint decks summarizing insights, opportunities, and recommendations.
• Monitor workstream health, communicate blockers early, and develop mitigation plans.
Purpose of the Team
The team supports Global Usage Excellence business — ensuring customers who purchased our products are actually using them.
• They analyze health and usage signals across organizational units (OUs).
• They surface risks to account teams and guide them on engagement strategy.
• Their mission is proactive insight, risk identification, and enabling the business to maintain and grow customer adoption.
Key Projects
• Managing active usage analytics workstreams already in flight; picking up where the previous PM left off.
• Partnering with engineering teams to refine tools, signals, and risk indicators.
• Supporting monthly/quarterly executive reporting and presentations for CVP and President level leadership.
• Ensuring follow up and accountability across engineering, field teams, and global stakeholders.
Typical Task Breakdown & Operating Rhythm
Weekly:
• Review dashboards and usage tools to identify risk patterns.
• Conduct cross team check ins and ensure progress on assigned workstreams.
• Schedule follow ups with engineering partners and field teams.
• Prepare insights for leadership updates.
Monthly / As Needed:
• Build and translate data into clear PowerPoint decks for senior leadership.
• Communicate any off track items and drive mitigation plans.
• Consolidate updates from multiple OUs into clean narratives.
Schedule Expectations:
• Role is flexible, remote, and operates on a monthly rate model.
• Occasional early meetings (e.g., 7 AM) due to global collaboration with regions like Singapore.