Social Media Program Manager

Overview

We’re looking for a strategic and detail-oriented Program & Channel Manager to help with the end-to-end management of social channels and efforts – this could include creator programs, paid media, evergreen campaigns, measurement and community management. This role will be responsible for connecting cross-functional teams and agency partners, driving reporting and insights, and ensuring operational excellence across channels. The ideal candidate is a proactive collaborator with strong program management skills, a passion for digital engagement, and the ability to balance both strategic planning and hands-on execution. 

Responsibilities: 

• Community Management Oversight: Partner with internal teams and agencies to provide escalation support, maintain engagement standards, and monitor community health. 

• Reporting & Insights: Partner with internal teams and agencies to build and deliver monthly/quarterly reports with performance data, trends, and recommendations. 

• Cross-Functional Partnerships: Serve as a key liaison between internal partner teams, stakeholders, and external agencies. 

• Strategic Operations & Channel Support: Partner with internal teams and agencies to manage budgets, timelines, and operational processes; provide channel-level project management support. 

• Paid Media & Evergreen Campaigns: Partner with internal teams and agencies to manage execution, monitor budgets, and optimize campaign performance. 

Qualifications 

• 5-10 years of experience in program management, digital marketing, or channel operations (agency or in-house). 

• Strong knowledge of creator/influencer programs, paid media, evergreen content, social strategies and community management best practices. 

• Proven ability to analyze data, build reports, and surface actionable insights. 

• Excellent communication and stakeholder management skills, with experience working across cross-functional teams. 

• Highly organized, detail-oriented, and comfortable managing multiple workstreams simultaneously. 

• Familiarity with tools such as Power BI, Sprinklr, or other social/paid media platforms is a plus.