Author Relations Assistant

Overview

Join a leading publishing company that’s revolutionizing how authors and readers connect! You’ll play a pivotal role in fostering positive relationships with authors and publishing partners, ensuring a seamless and rewarding publishing journey. Your dedication to author satisfaction will directly impact the success of both the authors and the company, contributing to a thriving literary landscape.
This exciting opportunity will allow you to make a tangible difference in the publishing world. You will be the primary point of contact for authors and publishing partners, providing exceptional support and guidance. You will collaborate with internal teams to develop and implement strategies that enhance the author experience and drive positive outcomes. Your ability to manage multiple projects, prioritize effectively, and maintain composure under pressure will be critical to your success.
What You’ll Do:

• Provide exceptional support and communication to authors and publishing partners worldwide.
• Collaborate with internal teams to develop and implement policies and processes that improve author satisfaction.
• Act as an advocate for authors, representing their best interests throughout the publishing process.
• Manage a high volume of requests, prioritizing effectively and ensuring timely resolution.

Must-Haves:

• Bachelor’s degree
• 2+ years of experience in account management, customer service, relationship management, or a publishing environment.
• Experience managing a reactive, ticket-based request system.
• Proficiency with Salesforce.com and Excel.

About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
#LI-SK4