Desktop Support | Level II | TRVJP00005812 | Hartford, CT

Overview

Join a dynamic team as a Desktop Support Technician, playing a pivotal role in ensuring seamless technology experiences for employees. You will be the go-to person for hardware and software support, empowering a productive and efficient work environment. Partnering with Aquent, this opportunity offers a chance to make a tangible impact on a thriving organization.

As a Desktop Support Technician, you will be a vital part of the IT team, responsible for building, imaging, and deploying devices. Your expertise will ensure that employees have the tools they need to excel in their roles. You’ll collaborate with the IT Support Center and Shipping department, contributing to a smooth and efficient technology lifecycle. This role goes beyond technical tasks, encompassing asset management, database updates, and other key responsibilities that contribute to the team’s overall success.

What You’ll Do:

• Build and image devices for new hires, break-fix scenarios, and equipment refreshes.
• Collaborate with the IT Support Center and Shipping department to ensure timely delivery and setup of devices.
• Manage asset tracking, updating the SharePoint site and Depot database.
• Prepare iPhones for disposal or refurbishment through data wiping and other necessary procedures.
• Set up devices on the network for new hires, ensuring seamless integration into the company’s systems.
• Receive and ship equipment, maintaining accurate inventory records.
• Contribute to other miscellaneous tasks within the depot to support team goals and objectives.
• Lift, push, and pull items weighing 50lbs or less.

Must-Haves:

• Proven experience in desktop support, demonstrating proficiency in building, imaging, and troubleshooting devices.
• Strong knowledge of networking concepts and experience setting up devices on a network.
• Experience with asset management and database updates.
• Ability to lift, push, and pull items weighing 50lbs or less.

The target hiring compensation range for this role is $18.60 to $20.67 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.  More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.