Patient Admin Specialist

Overview

Part Time – On site – 20 hours a week Opportunity

Join a leading healthcare organization committed to delivering exceptional patient care and advancing medical innovation as a Patient Administrative Specialist! You will be the welcoming face of the clinic, ensuring a seamless and positive experience for every patient. Partnering with Aquent, you’ll be at the forefront of patient care, playing a crucial role in coordinating their journey and supporting the clinic’s administrative needs.
As a Patient Administrative Specialist, you will be essential to the smooth operation of the clinic. You will be responsible for:

• Greeting and welcoming patients, answering initial questions regarding appointments, payments, and schedules.
• Managing a multi-line phone system, screening and routing calls, and taking messages for clinic staff and physicians.
• Verifying insurance authorizations and completing necessary paperwork before patients see their provider.
• Communicating with providers regarding scheduling preferences and urgent patient needs.
• Supporting doctors and patients by providing information and resources.
• Maintaining information databases, processing internal forms, and performing other administrative tasks.
• Utilizing the telephone system and electronic medical records systems effectively.
• Meeting and exceeding organizational and departmental service standards.
• Responding to non-clinical patient messages and escalating concerns as needed.
• Managing and distributing faxes and mail, and filing clinic documentation.

Must-Have Qualifications:

• High School Diploma/GED
• Knowledge of medical terminology
• Proficiency with computer systems and software used in a clinical setting
• Excellent written and verbal communication skills
• Strong customer service, problem-solving, and multitasking abilities
• Proficiency in Windows-based office software and operating systems
• Ability to adapt communication style to different audiences
• Ability to remain calm under pressure

Nice-to-Have Qualifications:

• Experience in a healthcare setting
• Familiarity with electronic medical records systems

The target hiring compensation range for this role is $35.06 to $38.96 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.