Public Policy Manager V

Overview

Join a dynamic team dedicated to fostering safety and compliance within the digital landscape. As a Public Policy Manager, you will play a pivotal role in shaping and implementing key operational workflows that underpin critical legal and regulatory programs. Your expertise in automation, AI integration, and strategic planning will empower teams to navigate complex compliance challenges, mitigate risks, and drive operational excellence. This is an opportunity to make a tangible impact on a global scale, leveraging cutting-edge technology to ensure user trust and business integrity.
About the Company:
This global organization is a leader in connecting people worldwide, constantly innovating to enhance communication and community building. They are committed to creating a safe and positive online environment and invest heavily in programs that promote user safety, data privacy, and regulatory compliance. Partnering with Aquent, they seek a highly motivated and experienced Public Policy Manager to join their Legal & Compliance Operations team.
About Your Role:
As a Public Policy Manager, you will be the strategic owner of core operational workflows within the Legal & Compliance team. You will champion the adoption of automation and AI, empowering operational teams with scalable, self-serve tools. Your strategic thinking and program governance expertise will be essential in optimizing processes, mitigating risks, and driving continuous improvement. You will collaborate closely with cross-functional teams, including product, engineering, legal, and compliance, to ensure alignment and successful execution of strategic initiatives.
 

Responsibilities:

• Define and execute the strategy for core legal and compliance workflows, integrating automation, AI, and process optimization to enhance maturity, efficiency, and risk management.
• Drive the adoption of automation and AI across Legal & Compliance Operations by partnering with product, engineering, and business lines to build and deploy low-code/no-code automation solutions.
• Empower operations teams to develop and manage self-serve workflows, minimizing manual effort and maximizing scalability.
• Apply a product-centric approach to operational challenges, evaluating technology opportunities, including AI/ML, for process innovation.
• Maintain comprehensive documentation, including program plans, roadmaps, and action item repositories.
• Hold project owners accountable for timely execution, identify and mitigate risks, and escalate issues effectively.
• Execute stand-alone projects of varying size and complexity to achieve program and team goals.
• Establish and monitor key performance indicators (KPIs), track ROI, and drive continuous improvement based on operational data and strategic goals.
• Lead strategic planning cycles for operational programs, aligning roadmap milestones with company objectives and compliance obligations.
• Establish and maintain governance frameworks for operational readiness, program delivery, and cross-functional decision-making.
• Negotiate and communicate operational trade-offs, balancing regulatory, technical, and resourcing considerations to make strategic decisions.
• Proactively identify risks, roadblocks, and dependencies across legal, product, compliance, and engineering teams.
• Lead clear and concise communication with leadership and stakeholders, including business reviews, escalation management, and root cause analysis.

Must-Have Qualifications:

• 10+ years of relevant experience in consulting, strategy, operations, or equivalent program management experience, or educational degree in project management, business, marketing, technology finance, or operations.
• Demonstrated experience implementing automation and AI-driven initiatives to improve operational efficiencies.
• Solid understanding of AI capabilities and their application in Operations.
• Effective critical thinking and experience leveraging data to anticipate and unblock problems and drive solutions.
• Familiarity with Legal, Public Policy, or Regulatory space (including operations, audit, control/safeguard management).
• Proven time-management and organizational skills, ability to navigate ambiguity and work independently.
• Experience working in a collaborative matrix environment with diverse cross-functional teams.
• Experience resolving conflicts, identifying trade-offs, and setting clear priorities.
• Experience in controlling risk and setting priorities.
• Excellent verbal and written communication skills, including experience creating executive-level presentations.

Compensation:
The target hiring compensation range for this role is $92.09 to $102.33 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.
 

About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.  Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.