Administrative Support / Order Correspondent

Overview

Elevate your career by becoming an integral part of a renowned, industry-leading company known for its innovative approach to design and manufacturing. As an Order Correspondent, you’ll play a pivotal role in ensuring seamless order processing and exceptional customer service, directly impacting the satisfaction of clients and contributing to the company’s continued success. Join a dynamic team and make a tangible difference in a thriving business environment.

As an Order Correspondent, you will be immersed in a fast-paced environment, collaborating closely with the customer service team to streamline operations and enhance the customer experience. Your meticulous attention to detail and proactive approach will ensure accurate order processing, timely delivery, and efficient resolution of customer inquiries. You will become a vital link between the company and its valued clients, fostering strong relationships and contributing to the company’s reputation for excellence.

Responsibilities:

• Process orders accurately and efficiently, confirming lead times with showrooms.
• Manage finish sample set requests for customers and designers worldwide.
• Respond to email inquiries within 24 hours and provide real-time support via online chat.
• Authorize and process return goods, ensuring adherence to established procedures and appropriate restocking fees.
• Provide order updates, shipping information, and tracking details to showroom associates.
• Resolve freight damage claims and process Letters of Authorization (LOAs) as needed.
• Maintain comprehensive knowledge of showroom account information and sales agencies.
• Generate daily reports, including EDI, open RGAs, and daily order summaries.
• Provide potential customers with information on product availability, lead times, and literature.

Must-Have Qualifications:

• Exceptional attention to detail and accuracy
• Strong organizational and planning skills
• Adaptability and creative problem-solving abilities
• Excellent communication and interpersonal skills
• Ability to self-manage and take initiative
• Proficiency with computer systems and technology
• Administrative background

The target hiring compensation range for this role is $17-20/ hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.