Training Specialist

Overview

Training Specialist 

Pay: $$38-40 / hourly as W2, full benefits offered

Hybrid: 3 days a week onsite in O’Fallon, MO

Length of assignment: Initially 6 months, possible extension

 

 

The target hiring compensation range for this role is $38-40/ hourly as a W2 employee.

Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location. Additional benefits offered may include; medical health insurance and dental insurance, life insurance, and eligibility to participate in a 401k plan with company match.

We are a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data and brand provide the capabilities that drive our success. We believe in connecting people to priceless possibilities.

As a company, we know that our success is driven by the skills, experience, integrity, and mindset of the talent we hire. By building an inclusive, world-class culture, our employees have once-in-a-career opportunities to be a part of teams that have a greater impact on our community and our world. We invite you to join our team to find out how you too can start something priceless. The company’s mission is to every day, everywhere, use our technology and expertise to make payments safe, simple, and smart.
The main responsibility of this role, is to help support Customer (external) training and education

Administrative tasks include: monitoring the team mailbox, creating new users, actively responding to customer requests and issues, responding to internal requests
Webinar support: create and provide post-session metrics for live webinar events. Some tasks include presenter updates, providing session registration lists, preparing the webinar meeting rooms, managing the training content list, and more.
Curriculum development is a strong possibility. We currently don’t have this expertise available on our team, so this is an area where this person could take on additional responsibilities. This will not be the main focus of the job, however.

As a Customer-Facing Training Specialist, you will drive customer-facing training programs forward, supporting the team’s objectives and customers in areas such as administrative tasks, webinar support, instructional design, and e-learning development.

Required Skills:

• Strong Microsoft Excel and PowerPoint skills
• Experience with learning and development environment, specifically managing and delivering webinars through Adobe Connect, Zoom, or Teams
• Familiarity with instructional design and e-learning development tools such as Articulate, Synthesia, Camtasia, Captivate, and/or Storyline
• Strong organization skills with a customer-focused mindset
• Previous experience in learning and development, marketing, design, and/or administrative roles
• Experience with design and creativity
• Ability to abide by security policies and practices, ensuring the confidentiality and integrity of information being accessed.
• Willingness to report any suspected information security violation or breach and complete periodic mandatory security training.

Overview
Our team is a customer-facing training and education program that works with subject matter experts throughout the region to deliver web-based training events to our customers. 

These events, which span product, operations, franchise, and more, are delivered via our Academy on the Web.

Our team is looking for a specialist to drive our customer-facing training programs forward. The ideal candidate is passionate, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

This key role will help drive usage and adoption of a new customer learning platform which will enable us to offer a wider education curriculum to an increased range of customers to support their understanding on implementing and maximizing the value that Mastercard’s network, product and services can bring.

Role details: 
In this role, you will support the team’s objectives and our customers in a variety of areas.

• Administrative: monitoring the team mailbox, creating new users, actively responding to customer requests and issues, responding to internal requests
• Webinar support: create and provide post-session metrics for live webinar events. Some tasks include presenter updates, providing session registration lists, preparing the webinar meeting rooms, manage the training content list, and more.
• Support the addition to the learning platform of regional or global learning content which helps support new Mastercard products, services or processes.
• Instructional design and elearning/curriculum development
• Other tasks as assigned

• Ideas and creativity are welcomed, especially if you have an eye for design.

All about you:

• Strong acumen for Microsoft Excel, PowerPoint
• Solid experience within a learning and development environment, especially in managing and delivering webinars through Adobe Connect, Zoom or Teams
• Experience with instructional design and elearning development tools such as Articulate, Synthesia, Camtasia, Captivate and/or Storyline
• Strong organization skills with a customer-focused mindset.  
• A proactive team player who takes ownership and is willing to create and share new ideas on how we can improve our customer offering
• Previous learning & development, marketing, design and/or administrative experience strongly desired
• College degree preferred

Required technical skills:

• Advanced Excel skills
• Learning development tools such as Articulate, Synthesia, Captivate, etc.
• Previous experience with a learning management system (LMS)
• Design/Powerpoint skills
• HTML
• Zoom webinar management

 

What soft skills would you like to see in a candidate?

• Customer focus
• Sense of urgency
• Strong organizational skills
• Ability to communicate clearly and concisely with clients and employees across all management levels

Corporate Security Responsibility :
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: 

Abide by security policies and practices; 

Ensure the confidentiality and integrity of the information being accessed; 

Report any suspected information security violation or breach, and complete all periodic mandatory security training in accordance with appropriate guidelines.

 

 

About Aquent:

Aquent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent has access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium.

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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