Content Strategy Analyst/Technical Writer

Overview

Our leading credit card client is seeking an experienced Content Strategy Analyst to join their team on a hybrid or remote basis (CST or EST only)

Become an integral part of a global leader in payment technology, empowering businesses and consumers with innovative financial solutions. As a Content Strategy Analyst, you will play a pivotal role in shaping how technical information is communicated to customers and stakeholders, ensuring seamless integration and maximizing the impact of cutting-edge technology. Join a dynamic team committed to delivering world-class content that drives business growth and fosters customer success.

This exciting opportunity allows you to contribute directly to the development and delivery of critical technical documentation. Collaborate with cross-functional teams, including product managers, engineers, and testers, to craft clear, concise, and user-friendly content that empowers customers to leverage the full potential of offered products and services.

Responsibilities:

• Collaborate with cross-functional teams to create and update technical content.
• Ensure documentation adheres to established writing standards.
• Manage the review lifecycle and address feedback from internal and external stakeholders.
• Deliver exceptional customer service to business partners and customers.
• Author content in XML or markdown.
• Publish content across various platforms and formats (PDF, HTML, Wiki, online help).
• Identify and implement process improvement opportunities.

Must-Have Qualifications:

• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Technical proficiency and a process improvement mindset.
• Adaptability to a dynamic and fast-paced environment.
• Ability to work independently and troubleshoot effectively.
• Experience with Microsoft Office products.
• Basic understanding of content localization.
• BA Degree required.
• Background with financial or tech industries.

Nice-to-Have Qualifications:

• Experience with content management systems (CMS) and authoring tools (e.g., Ixiasoft, Oxygen, xMetal, Visual Studio Code).
• Basic understanding of DITA/XML, HTML, and PDF.
• Experience with technical publication guidelines (e.g., MSTP/Chicago).
• API specification documentation experience.

The target hiring compensation range for this role is $40.23 to $44.71 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.