Beauty Advisor

Overview

The Beauty Advisor will support the Hair Color/Hair Care category for our Professional Product and Consumer Product brands, by responding to stylists/consumers contacts via multiple channels (phone, email, letter, chat, social media, Rating & Reviews, e-Commerce). Beauty Advisor provides expert knowledge to consumers, salons, and other sources contacting us for information or seeking assistance in the use our products. Will utilize opportunities to build sustainable relationships. Offers insights to the brands for continuous product and service improvements.

Responsibilities:

• Displays a professional company image through voice and online interactions
• Meets established quality standards in all contacts across all channels
• Ensures optimal service levels maximizing resources
• Recognizes and recommends new ways to influence consumers in their purchase decision
• Performance meets expectations of key metrics
• Adheres to assigned schedule, which is subject to change and may include evening and/or Saturday hours.
• Offers schedule flexibility to support the needs of the business
• Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer
• Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.
• Supports the voice of the consumer by collecting insights as requested by the brands, CMI, digital and e-commerce
• Product Expertise:
  • Has expert product knowledge within the Métier
  • Assists consumers in finding appropriate products
  • Educates consumers in the use of our products
  • Identifies cross-selling opportunities/ introduces consumers to new products and services and or places order for customer using Demandware
  • Builds relationships with each consumer who contacts our brands
  • Recognizes, document all consumer interactions and alerts management of trends.
  • Can communicate contents of consumer conversations accurately to support consumer insights
  • Resolves issues fairly, balancing the needs of the consumers with those of the organization
  • Documents product issues in a way that the information can be used for product improvement or development
  • Accurately enters required information in the CRM and surveys to ensure data integrity
• Technical/Professional:
  • A valid Cosmetology License and 3–5 years in salon color experience required.
  • Strong product/brand knowledge
  • Strong verbal communication skills
  • Strong attention to detail
  • Intermediate skills with MS® Word
  • If bi-lingual – able to compose responses in same language
  • Position requires extended periods of time answering calls with the use of a headset

Experience:

• Acts/Leads with Human Sensitivity
• Displays Sensitivity to the Métier
• Interacts Effectively
• Achieves Results with Integrity

Ideal Candidate:

• College degree preferred
• A combination of education and relevant business experience will be considered.
• Demonstrates expertise in the products, services, philosophies and culture.

The target hiring compensation range for this role is $21.60 to $24.00 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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