IP Operations Project Manager

Overview

The Product & Regulatory Operations org is a vital part of our client’s commitment to user and business safety on its platforms, delivering operations for emerging and critical priorities across the company and Global Operations and in close partnership with product/eng, legal and XFN stakeholders.

The Legal & Compliance team ensures our client’s compliance and facilitates readiness for key legal and regulatory requirements. These critical obligations impact financial matters, the developer ecosystem, intellectual property, privacy matters, and global emerging regulations. This group creates processes to mitigate risks through increasingly efficient, scalable operations and use of cutting-edge technology.

As a Project Manager within our IP Operations team (in Legal & Compliance), you will execute on goals and priorities for core operational workflows, measuring the health and effectiveness of enforcement and legal/regulatory notice and takedown regimes. You will execute strategy for key program investments to increase efficiency and improve operational processes and maturity. You will investigate issues into enforcement and aggregate trends based on enforcement decisions for content moderation and investigations. You will address new and emerging risks, and bring a product-driven mindset to balancing legal and regulatory obligations. A strong candidate will be highly effective at cross-functional leadership, executing strategy, and ensuring strong workflow health and operational excellence.

Responsibilities:

• Execute strategy for a core legal & compliance operational workflow(s), such as the IP Persistent Violators workflow, measuring effectiveness via metrics and key performance indicators, working with vendor teams to track trends and insights, and monitoring the health of the program.
• Investigate IP strikes-based enforcement decisions as well as identify potential mistakes in IP enforcements across reactive and proactive problem spaces, and respond to legal escalations to support the health of the business.
• Build out and strengthen operational processes and systems to deliver on efficient reporting, tooling issues (including unblocking tooling bugs).
• Lead learning, training and coaching sessions with vendor teams to deploy efficient operations and content moderation processes.
• Expertly negotiate, assess, and communicate trade-offs for operational decisions with the broader cross-functional team to optimize processes and increase maturity.
• Hold stakeholders accountable when progress on operational readiness is in jeopardy, while maintaining respectful relationships in difficult situations.
• Drive effective, concise and persuasive program communications, including root cause analysis, internal/external escalations coordination and communications to leadership, and business recommendations for broader stakeholder groups.
• Understand our client’s strategic, legal and compliance position and deliver outcomes that are aligned with our mission and recognized best in the industry.

Minimum Qualifications:

• 8+ years of relevant experience working in consulting, strategy, operations or equivalent program management experience or educational degree in project management, business, marketing, finance or operations – with particular focus on legal & compliance;
• Effective critical thinking and experience leveraging data to anticipate and unblock problems and drive solutions
• Experience in the Legal, Public Policy or Regulatory space (including operations, audit, control/safeguard management, etc.)
• Proven time-management and organizational skills
• Experience working with teams to develop and improve operational systems and tools
• Experience driving collaboration of cross-functional teams, coordinating effectively, and inspiring others
• Experience resolving conflicts by finding win-win scenarios, identifying tradeoffs, and setting clear priorities
• Experience in controlling risk and setting priorities
• Experience communicating effectively

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About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.