Training Content Developer

Overview

Role Summary

The Training Content Developer is responsible for developing training needs at our client’s headquarters for their merger integration. This role focuses on creating instructor-led lesson plans, eLearning modules, bulletins, and videos for blended learning experiences.

Key Duties

• Develop training content and solutions for multiple front-line, contact center workgroups.
• Apply industry methodologies to write and revise content deliverables (e.g., online course materials, job aides, classroom materials) per approved content plans, ensuring content deliverables adhere to established standards.
• Make recommendations on design specifications, storyboards, and simulations.
• Facilitate informal and formal reviews with subject matter experts and other applicable team members.
• Regularly report on project status and recognize potential problems and promptly report issues to manager.
• Resolve requests for content updates based on identified defects, product enhancements, root cause analysis findings, etc. to help ensure delivery of high-quality products to our internal customers.
• Take initiative to assist in the continued improvement of content development processes and standards, recommending changes required to match or surpass e-learning industry standards.
• With limited direction from manager, work independently to manage moderately complex projects, including timelines, development of content, scripts, video recording, and audio.

Job-Specific Skills, Experience & Education

Required

• 2 years of experience with adult learning principles and e-learning development.
• Experience with one or more eLearning authoring tools such as: Articulate Storyline 360, Vyond, or Canva.
• Experience with image/graphic creation and manipulation.
• Thorough understanding of learning modalities and adult learning styles.
• Possess excellent written, verbal, and presentation skills.
• Possess strong organizational and time management skills, with the ability to maintain and adhere to project and individual schedules with minimal supervision.
• Ability to quickly analyze the impact of development changes on a content development project and adjust workload appropriately.
• Ability to create compelling visual designs for in-person or virtual training that is functional and engaging.
• Advanced proficiency with Microsoft Office applications (e.g., Teams, Word, Excel, PowerPoint, and Outlook).
• High school diploma or equivalent.
• Must be authorized to work in the U.S.

Preferred

• Experience working with Articulate (Rise 360, Storyline, AI).
• Experience in creating simulations, gamification design, and recording screencasts.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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