Support Project Coordinator

Overview

This is a remote role in the US.
Pay Range: $30/hr – $32/hr

The Player Safety & Support Team is looking for a Project Coordinator to plan and oversee a variety of operational activities. Our ideal candidate has a passion for details and is diligent about follow through. They thrive in a process-based business environment and care about doing work that contributes to a world class support experience for players. 

Responsibilities:

• Manage Support Confluence and SharePoint sites, with a focus on accuracy in content and consistency in branding/look feel.
• Own and maintain team process documentation and infrastructure, including OneNote, SharePoint, and other internal tools.
• Organize and drive tasks assigned by team members.
• Partner with other teams for various support projects and activities.
• Collaborate closely with support leads to draft and prepare communications and reports.
• Provide assistance to Service Delivery team, supporting agent audits and process adherence and assisting with agent documentation.

Minimum Qualifications and Skills

• Proven success as a project manager or coordinator.
• Strong skills with Office 365: PowerPoint, Outlook, Word, Excel, Teams.
• History of executing on tasks while managing and building relationships.
• Accuracy and integrity on tasks small and large.
• Data/reporting experience.
• Strong written and verbal communication skills, experience writing work communications and/or content (samples required.)
• A passion for gaming and willingness to take part in required play and testing.

Nice to Haves

• Experience with SharePoint, Confluence, and Zendesk.
• Background in gaming or previous studio experience.
• Bachelor’s degree, Associates degree or PMP.

 

The target hiring compensation range for this role is $30/hr – $32/hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location. Additional benefits offered may include: https://aquent.com/talent/talent-benefits

 

About Aquent Talent: 

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. Our talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

 

Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

 

You will want to read this fine print. Part of our mission is to take care of you, so we offer the best benefits. Unlike other staffing companies, we provide talent with the same benefits that our CEO gets. 

 

This includes:

• A choice of three major medical plans (including vision coverage) plus dental insurance
• Paid sick leave for all hourly talent in the U.S. and Canada
• 401(k) with a match and immediate vesting
• Exclusive employee discounts through Promo Code: Aquent
• Access to hundreds of professional development courses through Aquent Gymnasium
• And much more