Visual Operations Associate Manager

Overview

As our Visual Operations Associate Manager, you will partner with internal teams and external vendors to bring creative visions to life in stores. This position will focus specifically on the operational aspects of retail graphics production to support visual design space and merchandising execution. This includes tasks such as managing store support requests, creating distribution lists for external vendors, and data management in various trackers/tools. This position will be reporting to the Visual Operations Manager.

Responsibilities:

• Collaborates
  • Build and maintain strong relationships with internal teams from the store design, marketing, merchandising, retail operations and store procurement teams
  • Build and maintain strong external vendor relationships with established and new vendors
  • Partner with internal and external partners to ensure hotline online requests are responded to promptly and accurately so stores are set up for success
  • Partner with Store Procurement to ensure new stores receive all fixtures and collateral on time
  • Support and partner with the Retail Print Production team to ensure distribution lists are accurate and provided to external vendors on time
  • Proactively work with cross-functional business partners and vendors to troubleshoot issues that arise
• Drive Results
  • Maintain work focus in the face of obstacles and set-backs by proactively flagging issues to manager
  • Contribute to meetings and discussions with internal and external teams to help drive projects to finish line
  • Work steadily at routine tasks to drive to completion within established timelines
  • Consistently meet the objectives of assigned tasks while exercising established best practices and processes
• Client Focus 
  • Build knowledge of store layouts and operations practices to better support stores, internal teams, and external vendors
  • Meet store needs when it comes to operational execution of in-store materials and with how our team communicates to the field
  • Ensure stores are supported and issues are resolved within our service level agreements through our internal store support system (Hotline Online)
  • Work to maintain accuracy of data that informs assets version on distribution lists
• Manages Ambiguity
  • Willingness to ask questions and seek direction when tasks are unclear
  • Keep an open mind and operate with flexibility to changing priorities
  • Comfortable with moving forward on tasks before all the details are known
• Demonstrate our values: Passion, Innovation, Expertise, Balance, Respect, Teamwork, and Initiative

Experience:

• 2+ years in a program, project or production manager within an advertising or marketing organization; retail experience is a plus
• Strong written and verbal communication skills
• Ability to work independently as well as with a team
• Strong ability to multitask on multiple programs at the same time in different phases and with different processes and requirements
• Willingness to be flexible with change and approach projects with a can-do attitude
• Familiarity with Smartsheets, Office suite, database management a plus

The target hiring compensation range for this role is $45.61 to $50.68 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.        

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.