Usability Researcher

Overview

Summary: 

The main function of the Usability Researcher in this role is to conduct qualitative research on a wide variety of products within Microsoft AI, including understanding customers’  needs, preferences, and behaviors related to a product or service while collaborating closely with the product team. The researcher is responsible for conducting quick-turnaround studies, documenting the output, and analyzing the data to generate insights and recommendations. 

Job Responsibilities: 

• Plan and conduct usability studies with customers to understand their workflows, pain points, goals, and motivations. 
• Document the output of the interviews in a well-organized and detailed manner. 
• Analyze the qualitative data to identify patterns, themes, and opportunities for improvement. 
• Create reports to communicate the findings and recommendations to engineers, designers, product managers, and other stakeholders. 
• Collaborate with cross-functional teams to ensure that the research insights are incorporated into the product development process. 

Skills: 

• Verbal and written communication skills, interpersonal skills, and customer empathy. 
• Ability to collaborate with cross-functional teams. 
• Strong ability to work independently and to manage one’s time. 
• Ability to work quickly and to juggle tasks. 
• Expertise in qualitative research methods, such as interviewing, benchmarking studies, usability testing (moderated and unmoderated). 
• Proficiency in qualitative data analysis. 
• Experience in creating compelling presentations and reports using tools such as Microsoft 
• PowerPoint and Microsoft Word. 

Education/Experience: 

• Bachelor’s degree in Human-Computer Interaction, Psychology, or equivalent training required. 
• 3-7 years of experience working as a UX Researcher on consumer products required. 

Top 3 Hard Skills Required + Years of Experience:

1. Minimum 3 years experience with user research
2. Minimum 3 years experience with working on multiple quick turnaround projects.
3. Minimum 3 years experience with writing reports and working with teams in English

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. 

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

#APP