Sr. Project Manager- Ecommerce

Overview

This role is hybrid and you must be able to work at least 2 times on-site in Bridgewater, NJ

*We are looking for a Project Manger with a background in E-Commerce. Experience in Healthcare/Pharma is a bonus! This person will be the right hand to our client who is the Global CX Program Lead. Need to be a self start, go-getter!*

Aquent Studios is looking for a Consumer Experience (CX) Sr. Project Mangaer to join our growing team with a global healthcare company that develops, discovers, and delivers medicines and vaccines. For this role, we are looking for a detail-oriented self-starter who is skilled and experienced in collaborating with product teams to deliver seamless execution and creative excellence within a fast-paced, agile based environment. S/he is responsible and accountable for the efficient, effective scoping, estimating and management of all consumer experience team deliverables including research, strategy, design and prototyping for complex programs within our team

S/he leads overall CX program execution to drive cross-team communication and proactively removes obstacles or blockers that may get in the way of delivery. This role focuses on project planning, execution, resource management/allocations, budget management, change management and being the central hub to drive the CX program team forward. Additionally, the CX Operations Lead is focused on operational processes including executing/managing external vendor agreements, team templates, asset organization and iterative recommendation/implementation changes to team methods and frameworks.

Responsibilities

• Effectively summarize and communicate project status to a wide variety of stakeholders. Disseminate detailed information effectively and efficiently.
• Ensure that dependent business unit schedules are known and identified in advance to all participants (who needs to launch what when and what is required for that effort).
• Facilitate the definition of program scope, estimates and deliverables.
• Strong technical, process analysis, documentation and mapping skills.
• Proven problem solver with expert knowledge of CX and Design workflow best practices
• Unflappable, with the ability to bring a sense of calm assurance to high-energy interactions
• Excellent interpersonal, leadership, listening, and communication skills: Ability to negotiate a complex organizational structure and drive consensus across stakeholders.
• Ability to construct workable solutions when presented with multiple and, often times, conflicting points of view
• Experience with agile development and tactical skills such as spreadsheet, word processing, presentation, and electronic workflow software, a must
• Anticipate issues and risks associated with project implementation and work with functional management to develop strategies to resolve issues and mitigate risks.
• Manage multiple projects, tasks, priorities, and internal expectations.
• Implement and maintain a collaborative team environment involving different functional areas.
• Work in concert with functional teams, identify and work to implement necessary process adaptations.
• Work with technical project managers to ensure that technical schedules for the program are integrated to the degree that dependencies are identified and resolved in advance.
• Proficiency in project management software, such as MS Project and MS Office
• Participate in driving and documenting process standards and best practice of creative project planning and scheduling
• Lead process improvements and creative tool implementation.
• Develop, implement, and shepherd continuous improvements and process opportunities
• Lead detailed project planning, budgeting, and cross-team capacity planning in collaboration with cross-functional groups
• Orchestrate cross-teams to deliver high quality, on-time design deliverables, accounting for on-the-fly program needs and changes as they occur.

Key Qualifications

• Minimum BA/BS in a Project Management, Business Management, Computer Science, or Logistics; Master’s degree in relevant field a plus
• 10+ years of hands-on studio and traffic management is a must
• Broad experience working directly in a high-volume, fast-paced, constantly changing studio/in-house creative environment
• Superior organizational skills with the ability to multi-task and manage time
• 10+ years of project/process management, operations or strategy analyst experience.
• Experience managing complex projects through all phases of the project lifecycle to a successful conclusion (on time, on budget, benefits delivered) in a large scale, complex global environment
• Experience in Lean, iterative design process and Agile development process
• Must be a pragmatic and objective communicator who can present project status and creative and design operational efficiency to all levels of the company
• Excellent verbal and written communication skills, especially as they relate to presenting, articulating and defending research and design decisions
• Agency experience is a plus
• Familiarity with pharma/health technology is a plus.
• PMP Certification a plus.
• Process Management and/or certification a plus.

Desired traits

• Agility, Decisiveness, Resilience, Transparent Agility, Decisiveness, Resilience, Transparent communications and Openness
• Strong attention to detail, especially in planning and scheduling across different functional teams and following through with successful execution.
• You bring the ability and interest to help lead cultural shifts in the organization including Digital transformation and openness