Administrative Assistant

Overview

Join a leading organization dedicated to delivering exceptional patient care and innovative health solutions. As a key partner, Aquent is seeking a talented individual to join their dynamic team, where your meticulous attention to detail and compassionate approach will directly contribute to the seamless journey of every patient. This is an incredible opportunity to make a tangible difference in the lives of individuals and support the vital operations of a renowned healthcare provider.

To be considered for this role, you must:

• Be authorized to work in the United States,
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis.  C2C or 1099 is not permitted for this position.

Are you a meticulous and compassionate professional ready to make a significant impact on patient experience from the very first interaction? In this vital administrative support role, you will be at the forefront of patient care, ensuring a smooth, accurate, and empathetic registration process that sets the foundation for quality healthcare delivery. Your work directly contributes to patient satisfaction, operational efficiency, and the financial well-being of the organization, playing a crucial part in the overall success of the patient services department.

You will contribute to critical patient services by managing the initial stages of patient interaction, ensuring compliance with essential regulations, and providing a welcoming and efficient experience. Your ability to accurately gather and process vital information will be paramount to the patient’s care journey and the organization’s operational integrity.

**Here’s how you’ll make an impact:**

* Complete patient admission and registration processes in accordance with established policies and procedures.
* Obtain and accurately document required deductibles, co-payments, and deposits.
* Secure necessary patient signatures on all legal and administrative documents.
* Safeguard patient valuables following departmental guidelines.
* Perform timely scanning of all related documentation into the electronic system before the end of your shift.
* Utilize various online systems to obtain and verify insurance and patient demographic information.
* Prioritize tasks effectively during high-volume periods to maintain quality registrations, enhance customer service, and support operational efficiency.
* Foster strong cooperative relationships with both administrative and clinical staff, providing necessary documents and supplies promptly.
* Process updates and notifications from clinical teams in a timely manner.
* Collaborate effectively within a team environment, offering and seeking assistance as needed, and consistently producing high-quality work with minimal supervision.
* Deliver sensitive, timely, and appropriate customer service for all patient activities, including obtaining authorization for patient visitors from clinical staff.
* Distribute Notice of Privacy Practices in compliance with regulatory guidelines.
* Maintain a professional, solution-oriented, and sensitive demeanor in all interactions.
* Actively participate in department staff meetings, workshops, and in-services to foster continuous learning and collaboration.
* Cultivate collaborative working relationships with internal teams and external partners.
* Channel stress into positive energy to complete tasks efficiently and contribute to a positive work environment.
* Ensure office equipment is in working order and be proficient in downtime procedures and workaround solutions.
* Perform additional duties as assigned to support the patient services team.

**What you’ll bring:**

**Must-Have Qualifications:**

* High school diploma.
* Typing speed of 30 words per minute.
* Proficiency in using multiple computer programs simultaneously.
* Excellent verbal and written communication skills.
* Strong customer service orientation.
* Self-motivated with the ability to effectively prioritize tasks.
* Ability to work comfortably at both stationary and mobile workstations, requiring periods of sitting and standing.
* Demonstrated ability to work collaboratively with a culturally diverse staff in a highly sensitive and fast-paced environment.
* Flexible availability to accommodate training and work schedule requirements.

**Nice-to-Have Qualifications:**

* An Associate’s (AA) degree.
* Proficiency in a second language.

The target hiring compensation range for this role is $45.80 to $50.89 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

**About Aquent Talent:**
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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