Program Manager Non Tech 3

Overview

Aquent is partnering with a leading technology company at the forefront of innovation, dedicated to shaping the future of how businesses interact with advanced solutions. This is an extraordinary opportunity to join a team that is building a new organization from the ground up, where your expertise will directly influence strategic initiatives in customer success, drive impactful change, and enhance productivity across a global landscape. Your contributions will be pivotal in fostering a culture of excellence and delivering tangible results that resonate throughout the organization and with its customers.

This pivotal role is designed for a visionary program leader eager to manage critical program priorities, foster community engagement, develop compelling content, and ensure timely action follow-ups. You will be instrumental in launching a new organizational focus on service management and execution within the customer success landscape, contributing to sub-teams dedicated to customer health programs, advanced technology solutions, consumption and usage strategies, and robust governance.

**What You’ll Do:**

* Lead and execute key program management, project management, and change management initiatives.
* Create and refine essential documentation and impactful presentation decks.
* Analyze trends, identify opportunities for productivity improvements, and run pilot programs to test new approaches.
* Collaborate extensively with diverse stakeholders across various solution areas to align strategies and drive outcomes.
* Proactively identify and remove blockers, supporting both proactive and reactive customer engagement strategies.
* Drive and execute customer health programs, supporting innovation in advanced technology, and managing consumption and usage initiatives.
* Contribute to high-impact programs, influencing customer success, advanced technology, and innovative solutions.

**What You’ll Bring:**

**Must-Have Qualifications:**

* **5-7 years of experience** in program and project management.
* **Bachelor’s degree** is essential.
* **Strong Program Management (2+ years):** Demonstrated ability to drive and execute complex programs from inception to completion.
* **Relationship/Stakeholder Management (2+ years):** Proven experience in managing and collaborating effectively with diverse internal and external stakeholders, including executive leadership.
* **Visual Documentation & Presentation Creation (2+ years):** Expert-level skill in crafting clear, concise, and impactful documentation and presentation decks for various audiences.

**Nice-to-Have Qualifications:**

* Program management certifications (PMP/PMI) are preferred.

**What Makes This Role Interesting:**

* **Build from the Ground Up:** Be a foundational member of a new organization, helping to define its processes, culture, and success.
* **High-Impact Exposure:** Work on high-visibility programs that directly influence customer health, advanced technology adoption, and innovation.
* **Collaborative Environment:** Engage with diverse teams and executive leadership, fostering a network of strong professional relationships.
* **Drive Meaningful Change:** Directly improve productivity for customer-facing roles and contribute to the strategic direction of customer engagement.
* **Great Team & Culture:** Join a supportive team with a positive culture and high visibility for your contributions.
* **Growth Opportunities:** Benefit from continuous support and opportunities for learning and development.

We are looking for candidates who are positive, enthusiastic, eager to learn, passionate about technology, and highly collaborative. Success in this role will be measured by the achievement of program objectives, the quality and clarity of your work, your communication skills, your ability to deliver with speed and quality, and your effectiveness in engaging with executive leadership.

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**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.