Project Manager, Creative Operations (360 Campaigns)

Overview

Project Manager, Creative Operations (360 Campaigns)

Location: New York, NY | Industry: Global Haircare

The Role

Our Haircare Cluster is seeking a high-caliber 360 Project Manager to join the NYC creative team. This role is primarily focused on driving global campaigns for a premier haircare brand—managing the lifecycle from initial concepting through design and final execution.

The ideal candidate is a strategic problem-solver who masters every project detail, from high-level resourcing to granular timelines. Reporting to the Senior Manager of Creative Operations, you will be the primary bridge between Creative, Marketing, and Online teams, ensuring seamless workflow and flawless delivery.

Core Accountabilities

Campaign & Program Leadership

• End-to-End Ownership: Lead the program management of global campaign concepts for new product innovations and existing portfolios.
• Strategic Mapping: Transform abstract creative concepts into concrete timelines and clear sets of deliverables for global market deployment.
• Resource Management: Manage interdisciplinary teams of designers and copywriters, ensuring workloads are balanced and deadlines are met.

Process & Workflow Optimization

• Operational Evolution: Partner with senior leadership to document, refine, and evolve internal creative processes.
• Agile Tracking: Maintain project momentum via Wrike (or similar tools), providing real-time issue tracking, status reports, and risk mitigation.
• Lifecycle Oversight: Manage every phase of the approval process, including concepts, video storyboards, 360 post-production assets, and regional variants.

Stakeholder Management

• Cross-Functional Synergy: Lead high-level meetings including Creative, Marketing, and Legal reviews.
• Executive Presence: Confidently present creative work to senior leadership and act as the primary point of contact for internal stakeholders.
• Communication: Facilitate clear information flow, from setting up creative presentations to circulating actionable meeting notes and project resolutions.

Qualifications

• Professional Experience: 5+ years of project management experience within an in-house creative team or agency environment.
• Digital Expertise: Strong background in digital and social-first creative production is highly preferred.
• Technical Proficiency: Deep understanding of project management infrastructure and tools (e.g., Wrike, Float, Monday.com).
• Leadership Style: A proactive “solution-first” approach; comfortable leading through ambiguity and resolving complex project conflicts.
• Communication: Exceptional verbal and written skills; a natural leader who can manage diverse personalities and interdisciplinary teams.
• Education: Bachelor’s Degree or equivalent professional standing.

Why This Role?

This is an opportunity to manage the creative heartbeat of a global beauty leader. You will work at the intersection of high-end design and commercial strategy, ensuring that every piece of creative work meets the highest standards of excellence.

#LI-CB1