Patient Admin Specialist

Overview

Aquent, a trusted partner to a premier organization in the healthcare sector, is seeking a dedicated and detail-oriented professional to join their dynamic team. This is an incredible opportunity to be at the heart of patient care, directly impacting the experience of individuals seeking vital health services. You will play a crucial role in ensuring smooth operations, from initial patient coordination to essential administrative support, contributing significantly to the efficiency and compassionate environment of a busy clinical setting. Your work will directly enhance patient satisfaction and support medical professionals, making a tangible difference every single day.

**What You’ll Do:**

As a vital member of the team, you will be instrumental in the daily administrative functions that keep the clinic running seamlessly. Your responsibilities will include:

* Serving as the primary point of contact for patients, managing front desk operations, and facilitating check-in/check-out processes.
* Warmly greeting and assisting patients with inquiries regarding appointments, payments, and schedules.
* Efficiently managing a multi-line phone system, screening and routing calls, and taking messages for clinical staff and providers.
* Ensuring all necessary patient verifications and authorizations are complete prior to appointments.
* Coordinating with providers to align with their scheduling preferences and promptly addressing urgent patient needs.
* Providing essential support to patients and medical professionals, utilizing reference materials and tools.
* Performing various administrative tasks, including maintaining information databases and processing internal forms.
* Operating telephone systems and electronic health record (EHR) systems proficiently to carry out assigned duties.
* Consistently meeting or exceeding organizational and departmental service standards.
* Responding to non-clinical patient inquiries and messages, escalating as appropriate.
* Managing the distribution of faxes, mail, and maintaining organized clinic-specific documentation.
* Scheduling patients efficiently based on reports and ensuring all scheduling records are current and accurate.
* Meeting daily scheduling metrics and targets.
* Facilitating requests for medical records.

**What You’ll Bring:**

We are looking for an organized, communicative, and customer-focused individual ready to contribute to a fast-paced healthcare environment.

**Education Qualifications:**

* High School Diploma or GED.

**Experience Qualifications:**

* Proven experience in scheduling appointments within a high-volume environment.
* Demonstrated experience in patient relations and customer service.
* Familiarity with requesting and coordinating medical records.
* Experience coordinating with medical offices.

**Required Knowledge, Skills, and Abilities (Must-Haves):**

* A strong customer service mindset.
* Exceptional organizational skills and attention to detail.
* Excellent verbal and written communication skills, adaptable to various audiences.
* Strong problem-solving abilities and the capacity to manage multiple priorities effectively.
* Proficiency in electronic health record (EHR) systems.
* Technical proficiency with modern communication and productivity software, including general computer systems and Windows-based office software.
* Ability to maintain composure and effectiveness in stressful situations.
* Strong time management skills and the ability to multitask.
* A collaborative team player with strong adaptability.

**Nice-to-Have Skills:**

* A personable and approachable demeanor.
* A quick learner with a goal-oriented approach.
 

The target hiring compensation range for this role is $35.06 to $38.96 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.