Program Manager Non Tech 1

Overview

Join a pioneering organization at the forefront of innovation, dedicated to enhancing customer success through advanced service management and execution. This is a unique opportunity to shape the future of critical initiatives, directly influencing customer health, cloud innovation, and usage strategies within a newly formed, high-impact team. Your contributions will be pivotal in building foundational programs and driving meaningful change that empowers customer-facing roles and elevates productivity across the board.

We are seeking a dynamic and collaborative professional to join our team, playing a crucial role in launching and scaling a new organization focused on service management. You will be instrumental in driving and executing high-impact programs, supporting innovation in cutting-edge technologies, and managing initiatives that optimize customer engagement and utilization. This role offers unparalleled visibility, working closely with diverse teams and executive leadership, providing a chance to leave a lasting mark on our operational excellence and customer satisfaction.

**What You’ll Do:**

* Lead and manage key priorities, including reactive accountability, community engagement, and action follow-up, ensuring timely and effective execution.
* Drive and execute customer success programs, contributing to strategic initiatives focused on customer health and innovation.
* Support and accelerate the adoption of advanced technology solutions, contributing to usage and consumption strategies.
* Develop clear and impactful documentation, presentations, and communication materials for various stakeholders.
* Analyze trends, identify opportunities for productivity improvements, and lead pilot programs to test new approaches.
* Collaborate extensively with stakeholders across various functional areas, fostering strong relationships and alignment.
* Proactively identify and remove blockers, ensuring smooth program progression and supporting both proactive and reactive customer engagements.
* Contribute to the continuous improvement of program and project management methodologies, including change management.

**What You’ll Bring:**

**Must-Have Qualifications:**

* A Bachelor’s degree is essential for this role.
* At least 2 years of strong program and project management experience, demonstrating the ability to drive and execute complex initiatives.
* Minimum of 2 years of proven experience in relationship and stakeholder management, with a track record of successfully collaborating with diverse groups.
* At least 2 years of experience in visual documentation and presentation creation, skilled in developing clear, compelling, and impactful materials.

**Nice-to-Have Qualifications:**

* Program management certifications (e.g., PMP/PMI) are a plus.
* A positive, enthusiastic, and eager-to-learn attitude.
* A passion for technology and its application in driving business value.
* Exceptional collaboration skills, with a focus on teamwork and shared success.
* Strong communication skills, with the ability to engage effectively with executive leadership.
* Demonstrated ability to deliver high-quality work with speed and efficiency.

**About Aquent Talent:**
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.