Desktop Technician

Overview

Join a dynamic and innovative organization, partnered with Aquent, dedicated to enhancing everyday life through its diverse portfolio of beloved brands. This organization is committed to operational excellence and leveraging technology to empower its global workforce.

Are you a highly skilled and customer-focused technology enthusiast ready to make a significant impact? We are seeking an exceptional individual to elevate the end-user experience for our executive team and broader employee base. In this pivotal role, you’ll be at the forefront of ensuring seamless technological operations, directly contributing to the productivity and success of our leadership and overall business. You will be instrumental in supporting critical technology infrastructure, driving efficiency, and fostering a collaborative environment for all users.

**About the Opportunity**

This is an exciting opportunity to develop and leverage your analytical skills, with a direct impact on improving the support organization. You will be responsible for providing top-tier support to end-users, maintaining robust support processes, and proactively identifying and remediating support trends. You will build strong relationships with global team members and key business customers, playing a vital role in implementing the global technology strategy. Your contributions will directly enhance user productivity and ensure the smooth operation of essential business functions.

**Key Responsibilities**

* Provide white glove technical support to VIPs and executive leadership.
* Offer comprehensive support for both macOS and Windows operating systems and devices.
* Track, support, and remediate technical problems and service requests, meticulously documenting resolutions.
* Identify, analyze, and interpret both technical and business opportunities for improvement.
* Perform installation, movement, addition, and changes for PC hardware, software, network printers, and conference room equipment.
* Promote and implement effective end-user solutions.
* Act as a change agent, facilitating and communicating technological updates and transitions.
* Stay current with the latest system information, changes, and updates to provide cutting-edge support.
* Develop and present analyses of problem trend reports for supported areas.
* Provide dedicated mobile device support for various platforms.
* Offer expert audio-visual support for meetings and presentations.
* Manage the secure disposal of PC equipment.

**Qualifications**

**Must-Have Skills & Experience**

* Minimum of 3 years of experience providing end-user support in an onsite capacity.
* Proven experience supporting macOS, including MacBook and iMac hardware.
* Extensive experience with Microsoft Office 365 and Windows 11 operating systems.
* Demonstrated experience supporting conference room equipment and executive meetings.
* Exceptional communication skills, with a professional demeanor suitable for interacting with and assisting executives.
* Advanced problem-solving skills and the ability to develop creative solutions.
* Excellent interpersonal skills, fostering positive user interactions.
* Proficiency in supporting iOS and Android mobile devices.
* A strong desire to stay abreast of best practices and emerging technologies.
* Ability to quickly learn and retain new technical skills and information.

**Nice-to-Have Skills & Experience**

* Experience supporting ITSM platforms like ServiceNow.
* Familiarity with communication and collaboration tools such as Teams.
* Experience with mobile device management solutions.
* Strong customer service abilities, consistently delivering a positive experience.
* Highly organized with meticulous attention to detail and the ability to prioritize a dynamic workload.
* Proven team player with a collaborative approach.
* Strong analytical capabilities to diagnose and resolve complex issues.
* Experience with physical PC repair and maintenance.
* Excellent written and verbal business professional communication skills.

**About Aquent Talent:**
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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