Program Manager Non Tech 3

Overview

Engaging with the implementation and engineering teams

Typical Day in the Role
• Purpose of the Team:
Drive strategic program leadership for unified monitoring strategy, ensuring governance, optimization, and vendor/stakeholder engagement.

• Key Projects:
o Splunk deployment and integration
o Azure monitoring implementation
o Incident management and documentation/training initiatives

• Typical Task Breakdown & Operating Rhythm:
o Lead technical program management within enterprise infrastructure environments
o Collaborate with cross-functional teams for governance and optimization
o Execute monitoring solutions and deliver quick wins (e.g., Splunk deployment)
o Engage in stakeholder communication and training sessions

Strategic Program Leadership
• Define and execute a multi-phase Splunk deployment strategy aligned with organizational goals.
• Drive program governance, OKRs, and risk management for global observability initiatives.
Unified Monitoring Strategy
• Partner with Infrastructure – Linux, Scheduler, Storage, ETX and Cloud teams to establish a cohesive monitoring framework for compute, storage, and network layers. In addition, collaborate with other stakeholders to provide visibility into the environment.
• Align observability metrics with SLOs, SLIs, and incident response objectives.
Splunk Deployment & Integration
• Lead the deployment, configuration and integration of Splunk with existing systems, ensuring scalability and compliance.
Cross-Functional Enablement
• Collaborate with engineering and operations to onboard data sources, standardize alerting, and deliver actionable dashboards.
• Champion best practices for proactive monitoring and automated remediation.
Governance & Optimization
• Establish KPIs, retention policies, and compliance standards for observability data.
• Continuously optimize ingestion, indexing, and search performance for cost efficiency.
Vendor & Stakeholder Engagement
• Manage relationships with Splunk and third-party vendors for licensing, support, and roadmap alignment.
• Communicate program progress, risks, and outcomes to executive stakeholders.
Incident Management Support
• Enable observability platforms to accelerate root cause analysis and reduce MTTR through predictive analytics and automation.
Documentation & Training
• Deliver comprehensive documentation and enablement programs for operational teams.

Proven success deploying and managing Splunk (Enterprise or ITSI), Azure Monitoring at scale, Experience with High Performance Environment/ Infrastructure

Qualifications
• 5+ years in technical program management within enterprise infrastructure environments.
• Proven success deploying and managing Splunk (Enterprise or ITSI), Azure Monitoring at scale.
• Strong knowledge of HPC environment, infrastructure components and hybrid cloud architecture.
• Familiarity with observability tools (Prometheus, Grafana, Datadog, Dynatrace).
• Exceptional communication and stakeholder management skills.
• Knowledge of SRE principles and incident management practices.
• Certifications: PMP, Certified Scrum Master (CSM), Splunk Certified Admin/Architect.

Preferred
• Experience with automation/orchestration (Terraform, Ansible, CI/CD).
• Background in Azure, AWS or GCP integrations.