Usability Researcher

Overview

**Join a leading global technology company, partnered with Aquent, and make a profound impact on the future of user experiences!**

Are you a passionate and experienced User Experience Researcher ready to independently drive critical insights that shape product strategy and design? This is an exciting opportunity to become the voice of the user, translating complex data into clear, actionable recommendations that influence the direction of innovative products used by millions. Your expertise will be pivotal in uncovering unmet needs, refining user journeys, and fostering a culture of customer obsession within a dynamic team.

**About the Opportunity:**

We are seeking a highly skilled and motivated individual to join a forward-thinking team dedicated to creating intuitive and impactful user experiences. In this role, you will lead end-to-end research initiatives, from conception to delivery, working closely with stakeholders to ensure user needs are at the forefront of every decision. You will have the chance to leverage your mixed-methods expertise, tackle challenging problems, and see your research directly contribute to the success of groundbreaking products.

**What You’ll Do:**

* Lead Research Initiatives: Design and execute comprehensive mixed-methods research studies to identify unstated and unmet user needs, creating and driving detailed plans and roadmaps for features, products, or services.
* Strategic Problem Solving: Define and scope complex problems, developing end-to-end research plans with clear success criteria aligned with business objectives.
* Data-Driven Insights: Conduct thorough discovery on existing research and data sources to inform new plans, selecting appropriate methodologies (qualitative and quantitative) to maintain rigor even under tight timelines.
* Analyze and Synthesize: Analyze diverse qualitative and quantitative data, creating compelling reports, scorecards, video compilations, and other artifacts. Sense-make across various data sources, prioritize issues, track impact, and connect findings across user journeys and multiple studies to strengthen confidence and persuasiveness.
* Impactful Storytelling: Produce powerful research artifacts that clearly articulate top findings, research approaches, and actionable next steps for product teams. Connect research findings to broader user and business contexts, fostering a culture of empathy and customer obsession.
* Ethical Practice: Uphold the highest standards of responsible and ethical research practices and ensure good data management.
* Navigate Ambiguity: Transform ambiguous research requests or questions into clear, actionable plans.

**What You Bring:**

Educational Foundation:
* Bachelor’s degree in Human-Computer Interaction (HCI), Cognitive Science, Psychology, or a similar field, combined with 5-7 years of related experience.
* OR Master’s degree in HCI, Cognitive Science, Psychology, or a similar field, combined with 3-5 years of related experience.
* Research Expertise: Proven expertise in qualitative and quantitative methodologies, with a strong ability to apply mixed-methods approaches.
* Analytical Prowess: Exceptional skills in data analysis and sense-making, capable of translating complex data into clear, actionable insights.
* Communication & Influence: Strong verbal, written, and presentation skills, with the ability to articulate research findings compellingly and influence product strategy.
* Project Leadership: Demonstrated ability to manage multiple complex projects simultaneously, adapt to changing priorities, and exhibit strong project management and organizational skills.
* Collaborative Spirit: Skilled in collaboration and problem-solving, with a growth mindset and a receptiveness to feedback.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.