App Experience Analyst

Overview

Aquent is proud to partner with a globally recognized leader in technology and innovation, a company that consistently redefines how people connect, create, and experience the digital world. This organization is renowned for its commitment to delivering seamless, intuitive, and magical customer experiences across all touchpoints. Join a team that is at the forefront of digital transformation, where your expertise will directly influence the future of online retail and customer engagement for millions worldwide.

Are you ready to shape the future of digital commerce for a leading global brand? As a Digital Experience Strategist and Program Manager, you will be instrumental in crafting the next generation of online shopping experiences, particularly within the company’s fastest-growing mobile platform. This is an incredible opportunity to leverage your strategic vision, analytical prowess, and storytelling abilities to drive significant impact, ideating and enhancing best-in-class features that delight customers and redefine digital interaction. You’ll be a key player in translating complex insights into actionable strategies, directly influencing how customers discover, engage with, and purchase cutting-edge products.

** Please note this is a hybrid role in Austin, TX, or Cupertino, CA. **

You must be able to work 3 days onsite (Tuesday, Wednesday, Thursday) and 2 days remote (Monday and Friday). 

**What You’ll Do:**

* Lead the development of end-to-end digital customer experience strategies for critical online shopping channels.
* Translate relevant customer insights and market trends into creative ideas and detailed business requirements for new application features and experiences.
* Craft compelling and visually engaging narratives through masterful presentations, communicating complex strategies to executive audiences.
* Conduct deep-dive audits of current customer behavior and existing experiences, identifying actionable opportunities for enhancement.
* Analyze and compile application trends and insights from both quantitative and qualitative data, forming coherent narratives for leadership.
* Develop and execute a comprehensive growth marketing strategy for the mobile application, aiming to boost user awareness and adoption.
* Perform external industry benchmarking research to identify relevant inspiration and innovative opportunities for integration.
* Represent the business and customer experience perspective on various capital projects, defining the strategic direction for new application features.
* Create and present strategic briefs and presentations that document business priorities, opportunities, and performance.
* Regularly measure and report on program performance, including the creation of financial business cases.
* Act as a vital digital experience liaison, collaborating with core cross-functional partners including Product, Marketing Communications, Merchandising, and others, providing actionable feedback and ensuring the efficient delivery of application-centric projects.

**Must-Have Qualifications:**

* 4+ years of experience working in a strategy or customer experience function.
* Demonstrated ability to create end-to-end digital customer experience strategies, leveraging customer insights and trends to ideate and develop business requirements for new features.
* Exceptional storytelling and presentation skills, with a proven ability to craft engaging and visually appealing narratives for various audiences, including executives.
* Strong qualitative and quantitative analytical abilities to assess large amounts of complex data and distill it into insightful, actionable takeaways.
* Deep knowledge of and passion for the global retail or e-commerce B2C industry, ideally within the technology sector.
* Proven analytical and reporting skills, including creating clear visualizations, uncovering root causes, simplifying complexity, and synthesizing clear insights for data-driven decisions.
* Experience working with senior executives and translating complex business analysis and research into strategic decision-making.
* A problem-solver mindset amidst ambiguity, capable of flexible adaptation and making quick, pragmatic decisions with limited information.
* Proactive bias for action and resourcefulness.
* A balanced approach combining creative thinking with analytical rigor and a data-driven mindset.
* A collaborative team player who can build strong relationships with cross-functional and global partners, influencing effectively without direct authority.
* Intellectual curiosity and comfort with ambiguity and uncertainty.
* Commitment to fostering an inclusive and diverse environment that respects differences.

**Nice-to-Have Qualifications:**

* Proven track record in gifting, strategy consulting, and/or gifting experience.
* Hands-on experience with a variety of business analytics tools such as leading analytics platforms, data visualization software, and advanced spreadsheet applications.
* Proficiency in leading presentation software for sophisticated presentations.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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