Director -Freight Forwarding

Overview

Job Title: Director of Freight Forwarding
Department: Freight Forwarding Operations
Reports To: Executive Leadership
Location: Duluth GA ( 100% on site) * Office will be relocating to Buckhead GA over the next 12 months.
Supervises: Freight Forwarding Team including 2PL, 3PL, Maquiladora, and Inland Forwarding 

Commercial sales experience is a must have

Relocation Package provided for non-local candidates.

Position Summary

Our client is seeking a strategic and results-driven Director of Freight Forwarding to oversee and lead all aspects of the company’s freight forwarding operations, including 2PL, 3PL, Maquiladora, and inland forwarding services. This senior leader will play a critical role in driving operational efficiency, spearheading new business initiatives, strengthening key customer relationships, and expanding the company’s logistics network. The role requires strong leadership, sales acumen, and a deep understanding of global freight operations.

Primary Responsibilities

Strategic Leadership & Business Development

• Lead and manage all freight forwarding operations, ensuring alignment with corporate goals and market demands.
• Develop and execute growth strategies across 2PL, 3PL, Maquiladora, and inland forwarding functions.
• Oversee the Freight Forwarding Business Development team, guiding sales strategies and supporting customer acquisition efforts.
• Drive the expansion of key accounts and identify new revenue streams through strategic partnerships and service innovation.
• Champion the development and execution of new business projects from concept through implementation.
• Prepare and deliver high-level performance reports and insights to executive leadership.
• Lead solution-based sales efforts, presenting and closing complex logistics solutions (including TMS and LLP offerings) to C-suite executives.
• Build and maintain a robust sales pipeline to meet or exceed business development targets.
• Negotiate carrier contracts and rates to ensure competitive pricing and favorable service terms for clients.
• Monitor industry trends, carrier offerings, and regulatory changes to maintain a competitive edge.

Secondary Responsibilities

Operational Excellence & Team Leadership

• Manage departmental productivity, performance metrics (KPIs), and service quality across freight forwarding functions.
• Oversee personnel performance, fostering a culture of accountability, continuous improvement, and customer-centric problem-solving.
• Evaluate and recommend organizational structure changes to enhance operational effectiveness.
• Lead, coach, and develop staff in accordance with company values, strategic objectives, and standard operating procedures.
• Ensure adherence to internal policies and external regulatory requirements.

Qualifications

Required:

• Proven experience leading freight forwarding operations and business development functions.
• Strong knowledge of 2PL/3PL, Maquiladora, and inland forwarding logistics.
• Demonstrated success in managing sales pipelines, customer relationships, and team performance.
• Strong contract negotiation and strategic planning skills.
• Excellent leadership, communication, and organizational capabilities.
• Must have commercial sales experience

Education

•        Bachelors Degree required

Preferred:

• Experience in supporting or scaling logistics for electrified or alternative-fuel commercial vehicles.
• Previous leadership in a multinational or global logistics provider environment.

The target hiring compensation range for this role is $230k to $250k. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location. 

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