UX Researcher

Overview

*** This role is onsite in Bentonville, Arkansas ***

*** Generous relocation package is offered ***

Job Summary

Our client is seeking a passionate and insightful UX Researcher to join their dynamic team. In this role, you will be instrumental in shaping the user experience of their products and services by developing a deep understanding of users’ needs, behaviors, and motivations. You will conduct foundational research, translate findings into actionable insights, and collaborate across teams to ensure our solutions are both innovative and user-centric. If you are a curious and empathetic individual with a knack for storytelling and a drive to champion the user, we encourage you to apply.

Responsibilities

• User Discovery & Understanding:

  • Conduct comprehensive user research through interviews, surveys, contextual inquiries, and other proven methods to uncover user problems and content requirements.

  • Assist in the creation of detailed user journeys and storyboards to visually represent user experiences and needs.

  • Develop a keen understanding of current trends in user consumption habits and integrate this knowledge into research practices.

  • Analyze qualitative user data to extract meaningful insights that will inform user experience strategy.

• Design Research & Analysis:

  • Propose and refine research hypotheses and contribute to the development of robust research execution plans.

  • Gather and verify the reliability and accuracy of qualitative and quantitative data, identifying and addressing any informational gaps or inconsistencies.

  • Translate complex research findings and metrics into actionable recommendations that directly influence design and business strategies.

  • Ensure all research practices adhere to legal and ethical guidelines.

• Stakeholder Collaboration & Influence:

  • Identify, analyze, and manage relationships with key internal and external stakeholders.

  • Communicate complex information, research findings, and strategic recommendations clearly and concisely to diverse audiences, including cross-functional teams and leadership.

  • Build and maintain productive, collaborative relationships, fostering consensus and driving meaningful action based on data-driven insights.

  • Prepare and present logically structured and compelling reports and materials.

• Customer-Centric Focus & Iteration:

  • Actively seek and analyze user feedback to identify opportunities for product and service enhancements.

  • Propose process improvements to increase efficiency and enhance the overall customer experience.

  • Contribute to the usability testing process by helping to define user profiles, develop test plans and scenarios, and document findings from alpha and beta tests.

• Leadership & Best Practices:

  • Demonstrate up-to-date expertise in user research and apply this knowledge to the development and improvement of action plans.

  • Provide expert guidance to team members on the application of best practices in user discovery and research.

  • Model and support company policies, procedures, and standards of ethics and integrity.

Qualifications and Skills

• User Discovery:

  • Proven experience with a variety of user experience strategies, including conducting user interviews, surveys, and contextual inquiries.

  • Proficiency in creating user journeys and storyboards.

• Managing Functional Partnerships:

  • Demonstrated ability in stakeholder identification, mapping, analysis, and communication.

  • Strong understanding of stakeholder engagement techniques and methods for evaluating stakeholder management effectiveness.

  • Fluency in business vernacular and a deep understanding of market dynamics to deliver customer and business value.

  • Adaptability to accommodate diverse cultural contexts and communication styles.

• Design Research:

  • Solid grasp of research principles and best practices in both qualitative and quantitative research methodologies.

  • Strong data analysis skills and the ability to detect and fill gaps in information.

  • Awareness of legal risks, factual errors, and ethical considerations in research.

  • Experience in defining and measuring the success of research projects.

• Influencing and Building Stakeholder Consensus:

  • Excellent verbal and non-verbal communication skills, with an ability to adapt communication style to various situations.

  • Strong interpersonal skills with a proven ability to build relationships and influence stakeholders to take action.

• Driving Customer/Client Needs:

  • Ability to identify and understand customer and business problems.

  • Experience with journey mapping and process optimization to enhance user experiences.

• Usability Testing and Iteration:

  • Familiarity with the fundamentals of usability testing against design specifications.

  • Knowledge of the activities and documentation associated with user acceptance testing, including alpha and beta tests.

The target hiring compensation range for this role is $110k to $125k. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location. 

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