Design Researcher

Overview

Make a real impact on the customer experience for millions of users at a leading global financial institution! As a Design Researcher partnering with Aquent, you’ll join a team that values user-centric design and pushes the boundaries of digital innovation. You will be embedded within a product, journey, or channel team and will be responsible for identifying research needs, proposing and executing research methodologies, analyzing findings, and collaborating with cross-functional teams to implement user-centered solutions.

This is your chance to shape the future of digital experiences at a company committed to design excellence. Collaborate with talented designers, product managers, and developers to create products that truly make a difference in people’s lives.

Responsibilities:

• Build relationships with stakeholders within and outside the design team to understand research needs and priorities.
• Propose and implement diverse research methodologies (moderated and unmoderated) to address business and design objectives.
• Conduct user research, including interviews, usability testing, and other qualitative and quantitative methods.
• Analyze research data, synthesize findings, and communicate key insights to the design team and stakeholders.
• Facilitate ideation sessions and collaborative workshops to translate research insights into actionable design solutions.
• Contribute to the development of design research best practices and champion user-centered design principles.

Must-Have Qualifications:

• BA/BS degree in Psychology, Anthropology, Sociology, Information Studies, Design (e.g., interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field, or equivalent practical experience.
• A minimum of 3 years of experience in user research.
• Strong understanding of design research theory and practical experience with various research tools and methodologies.
• Proven ability to work effectively in cross-functional teams and communicate research findings clearly and persuasively.

Nice-to-Have Qualifications:

• MA/MS degree or certification in a related field.
• Familiarity with design thinking principles.
• Experience working within a large organization and an agile environment.
• Experience contributing to the launch of a digital product.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.