Business Analyst

Overview

Make a real impact as a Business Analyst with a leading automotive financial services company! Partnering with Aquent, you’ll join a dynamic team supporting critical business initiatives. This is your opportunity to leverage your analytical skills to drive process improvements and contribute to the success of a major player in the automotive finance industry.

As a Business Analyst, you will be a key contributor to the Business Operations Services team. You’ll collaborate with cross-functional teams to analyze business requirements, document processes, and conduct user acceptance testing. Your insights will directly impact the efficiency and effectiveness of critical business operations. This role offers a unique opportunity to become a subject matter expert and mentor other team members.

What You’ll Do:
* Monitor originations chat and mailbox, ensuring timely and accurate responses, escalation, and resolution of incidents and issues.
* Document processes and procedures, identify areas for improvement, and implement enhancements to increase efficiency.
* Provide support for break-fix and vendor portal tickets, ensuring adherence to service level agreements.
* Offer assistance to various departments and centers within the organization.
* Conduct business requirements analysis, translate requirements into design specifications, and communicate findings effectively.
* Manage assigned projects, develop and review test plans, and perform user acceptance testing.
* Participate in meetings, gather information, and create reports and presentations to share insights.
* Maintain up-to-date documentation, including policy documents, guides, and business communications.
* Support other projects and tasks as assigned.

Must-Haves:
* Exceptional problem-solving and critical thinking skills.
* Ability to thrive in a fast-paced, high-volume environment, managing multiple priorities and meeting deadlines.
* Strong analytical and evaluative skills.
* Excellent written, verbal, and presentation skills.
* Ability to navigate complex approval flows and established processes.
* Bachelor’s degree in business or information systems, or equivalent work experience, preferably in financial services.
* Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook, Teams, Project, Visio).
* Detail-oriented, self-motivated, and deadline-driven.

Nice-to-Haves:
* Knowledge of Financing Instruments.

The target hiring compensation range for this role is $30-35/hour 
Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.