Channel Manager - Lifecycle / CRM

Overview

Please note: 

• Hybrid onsite schedule in Culver City, Cupertino, NYC, or Austin. 
• If an interview is requested, an assessment will be required at that time.

Join a leading technology innovator revolutionizing how people connect with media and entertainment! As an Operations Journey Builder, you will be instrumental in shaping the user experience for millions globally by crafting and optimizing in-app messaging campaigns that drive engagement and awareness of cutting-edge products and services. This role offers a unique opportunity to blend your operational expertise with strategic thinking, making a tangible impact on user behavior and business growth. This role sits at the intersection of marketing, product, and engineering, giving you the chance to collaborate with diverse teams and influence the entire customer lifecycle. You’ll be the architect of multi-channel communication strategies, ensuring seamless delivery and maximum impact.

Responsibilities:

• Develop, test, and deploy customer journeys, considering product objectives, platform capabilities, and data requirements.
• Collaborate effectively with cross-functional teams, navigating complex global projects and ensuring alignment on operational plans, deliverables, and risk mitigation.
• Monitor campaign performance, identify operational issues, and communicate findings to relevant internal teams.
• Proactively identify opportunities to enhance campaign performance, streamline operational processes, and improve product tooling.
• Create and maintain a knowledge base of best practices and playbooks to serve as a valuable resource for the team.

Must-Have Qualifications:

• 5-7 years of experience in lifecycle marketing, with a proven track record of building and launching acquisition and engagement initiatives.
• Experience with CRM or ESP platforms.
• Strong logical reasoning and critical thinking skills. SQL experience is preferred.
• Exceptional attention to detail and organizational skills to deliver high-quality projects on time.
• Proactive, resourceful, and innovative approach to problem-solving, with a willingness to tackle ambiguity and overcome challenges.
• Ability to adapt to changing circumstances, make sound judgments under pressure, and adjust plans as needed in a dynamic environment.
• Collaborative team player who considers the impact of decisions on team members.
• Excellent communication skills across various mediums, from informal messaging to formal presentations.

Nice-to-Have Qualifications:

• Experience with large-scale global projects.
• Building knowledge portals or training resources.

The target hiring compensation range for this role is $64 to $67 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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