Production Support Engineer

Overview

Make a real impact as a Production Support Engineer partnering with Aquent and a leading financial services firm. You will play a crucial role in ensuring the seamless operation of critical wealth management applications, collaborating with internal and external teams to resolve issues, optimize performance, and drive continuous improvement. Be a key player in maintaining the stability and reliability of vital financial systems.
 

As a Production Support Engineer, you will be responsible for:

• Proactively identifying, troubleshooting, and resolving issues impacting production applications, collaborating with development and external teams as needed.
• Providing clear, concise, and timely communication to stakeholders during incident investigations and resolutions.
• Ensuring adherence to change management policies for all production deployments.
• Collaborating with business and development teams to ensure new systems and projects meet production standards.
• Maintaining and updating the knowledge repository, ensuring easy access to support-related information.
• Handling data requests and other activities requiring access to production systems.
• Working to improve self-reliance and reduce dependency on external teams for initial troubleshooting and resolution.
• Automating manual processes to enhance efficiency and reliability.

Must-Have Qualifications:

• Proven experience in an operational/support role with a strong understanding of incident, problem, and change management.
• Background supporting wealth management advisors or similar users.
• Excellent communication and customer service skills, with the ability to interact effectively with senior stakeholders.
• Hands-on experience with both code and infrastructure.
• Proactive approach to identifying and addressing weaknesses in infrastructure and code through automation and tooling.

Nice-to-Have Qualifications:

• Experience with cloud services (AWS), including monitoring, resilience, maintainability, and performance.
• Knowledge of CI/CD tools.

Technical Skills – Required:

• Operating System: Windows Environment
• Databases: SQL Server
• Scripting Languages: Python, Powershell
• Experience with implementing processes for proactive monitoring, alerting, trend analysis and self-healing systems.
• Ability to debug and troubleshoot by examining logs, using debuggers, dashboards etc. (Splunk)
• Knowledge of Agile methodologies
• 3+ years of support/developer experience in financial services

The target hiring compensation range for this role is $37.73 to $41.93 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

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About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.