Powering Charles Schwab’s digital transformation.
Challenge
Charles Schwab, a pioneer in the investment world, faced a significant challenge. Their Digital Services Team was understaffed and struggled to keep pace with competitors' digital offerings. Schwab recognized the urgent need to modernize their user interface and develop cutting-edge tools like AI-powered chatbots. Additionally, the company aimed to attract a younger, tech-savvy audience by creating a more interactive and responsive platform, aligning with modern expectations and incorporating AI to better understand and meet client needs. To realize this digital transformation, Schwab needed to rapidly build specialized UX Design, Research, and AI Teams.
Solution
Aquent Talent partnered with Charles Schwab to provide the staffing solutions critical for their digital transformation. We rapidly scaled Schwab's UX Design, Research, and Content Strategy Teams from a small group of 16 to over 200 professionals. Our placements included a significant number of contingent and long-term staff, bringing in specialists in UX / UI Design, Senior UX Researchers, and Content Strategists focused on AI-driven projects like chatbot development. Beyond just filling roles, Aquent Talent actively supported Schwab's commitment to diversity, ensuring the recruitment of a highly skilled and diverse workforce.
Results
Our successful recruitment of top-tier talent has been instrumental in Schwab's digital overhaul. By helping to build and expand critical teams within the company, Aquent Talent supported the evolution of Schwab's digital offerings into a more user-friendly and interactive platform aligned with modern customer expectations. The development of advanced AI tools like chatbots has reduced the volume of customer service calls and improved client engagement. Moreover, the infusion of talent with diverse backgrounds and perspectives has enhanced Schwab's capacity for innovation, keeping them ahead of the curve. As a result of all of these efforts, Schwab is now a digital leader in the financial services industry, better equipped to serve a younger, tech-savvy audience and meet the changing demands of its clients.
